Product Specialist, Guest Solutions
Product Specialist, Guest Solutions
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1 Vacancy
Job Description
Job Summary:
The Product Specialist Guest Solutions plays a key role in bridging the gap between technical solutions product innovation and market engagement to support clients and drive business success. This role is responsible for supporting business development managing product-related initiatives and sales enablement within Shijis Guest Solutions product suite. This role will combine technical expertise customer insights and strategic collaboration to enhance the platforms value drive adoption and support business growth.
What Youll Do:
- Support pre-sales efforts product management and sales enablement by delivering tailored product demonstrations developing Proof of Concepts (POCs) and managing the Sales Demo database to ensure the platform aligns with customer needs.
- Serve as a subject matter expert for Guest Solutions addressing product inquiries providing training and collaborating with Sales Product and Marketing teams to develop impactful resources create Request for Proposals (RFPs) and gather feedback for product improvements.
- Monitor market trends and analyze competitor activity to refine product positioning and ensure the platform remains competitive and aligned with customer expectations.
- Conduct customer discovery sessions to understand client needs objectives and requirements ensuring the proposed solution aligns with their expectations.
- Assist the sales team in qualifying leads by evaluating whether the product aligns with prospective customer needs and offering preliminary assessments.
- Provide ongoing training and support to internal teams customers and prospects through online and in-person sessions enhancing product knowledge and adoption.
- Develop maintain and update documentation including training materials user guides FAQs and other resources to ensure consistency and accuracy in product delivery.
- Collaborate with the Head of Sales to review CRM data align product offerings with customer requirements and market demands and develop strategies to maintain competitive positioning.
- Collect and share customer and market feedback with Product teams recommending feature enhancements and improvements that better align with customer needs.
- Prepare reports and presentations for product teams and senior management covering customer satisfaction market trends and product metrics to inform product strategy and business decisions.
- Support the sales team with Request for Proposals (RFPs) by providing technical details articulating product capabilities and ensuring alignment with regional needs.
- Work with Product Marketing and internal teams to develop impactful data-driven resources including product brochures client-specific presentations and case studies.
Qualifications :
Minimum Qualifications (knowledge skills and abilities):
- Minimum three (3) years experience in product management presales product development or a related field.
- Minimum of five (5) years experience in the hospitality technology industry particularly in product implementation or support.
- Bilingual in English and Spanish with strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences.
- Strong understanding of the hospitality technology systems (e.g. PMS POS CRM online booking systems).
- Proficiency in Microsoft Office Suite (Outlook Excel Word Project and PowerPoint) and Windows operating systems.
- Strong presentation skills with proven experience presenting to C level stakeholders.
- Excellent organizational planning and execution skills with a high attention to detail and accuracy to effectively manage multiple projects meet deadlines and ensure high quality outcomes in support of business objectives.
- Customer-focused mindset with a passion for delivering exceptional customer service.
- Collaborative mindset with strong interpersonal skills with the ability to build and maintain positive relationships with internal teams and customers.
- Willingness to work a flexible work schedule to collaborate with international teams. Overtime compensation will be provided in accordance with Mexican labor law.
- Possession of a valid passport with the ability to travel in the Americas region (US Mexico & Canada) up to 30% of the time.
Preferred Qualifications/Nice to Have:
- Bachelors Degree in technical hospitality or business - related field
- Familiarity with SaaS sales processes
- Experience working in start-up environments is a plus
- Knowledge of competitive hospitality technology solutions.
Additional Information :
Shiji US Inc does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability marital status ancestry genetic information veteran status personal appearance sexual orientation gender identity or expression family responsibilities political affiliation and matriculation or any other characteristic protected by law. Employment decisions at Shiji US Inc are based on merit qualifications and abilities. Shiji US Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability you may contact us at
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
