Internal Communications Manager Operations Internal Communications OIC

Amazon is seeking an intuitive highjudgment selfmotivated and creative communications professional to join our Operations Internal Communications (OIC) team.

As an Internal Communications Manager youll help manage strategic executive and functional internal communications across our North America Operations business lines. From creating employeefacing communications about critical policies and changes to identifying positive storytelling opportunities you will be a key partner to project teams and executives within the business.

The ideal candidate must be a growing leader able to act independently have exemplary writing skills a proactive work ethic and a talent for developing creative approaches to difficult communications challenges.

This role can be based in Seattle WA or Nashville TN with an ability to travel occasionally to other Amazon sites across North America.

Key job responsibilities
Develop strategic and innovative internal communication plans to include writing reviewing and managing businessspecific updates leadership messaging and ad hoc communications
Earn trust provide expert counsel and effectively communicate with a wide range of internal stakeholders.
Serve as a speechwriter and content creator to senior executives including driving the creation and delivery of compelling executivelevel presentation materials.
Maintain solid crossfunctional relationships with key internal stakeholders from Operations associates to executive leaders
Manage complex fastmoving and unexpected communications challenges with an ability to look around corners for risk
Be the employee experience advocate representing and protecting this through all strategies and decisionmaking
Manage and/or support crisis communications on a rotating basis a oneweek rotation 13 times per year providing 24/7 oncall support for the North America crisis communications team
Roll up sleeves and get work done even when at times its outside the scope of the job

About the team
Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform engage and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.

7 years of recent professional communications or public relations experience
Bachelors degree in communications public relations or a related field

Experience in internal communications with a preference for operations or frontline communications knowledge
Experience with a national or global company
Experience executing highly successful creative and complex communications plans
Excellent written and verbal communication skills
Experience in change management or issues management
Experience developing relevant content for a diverse dispersed and mobile workforce
Solid project management skills handling multiple tasks and evolving priorities
Possess a strategic approach to problems solving
Ability to exercise high judgment particularly in narrow timeframes and when dealing with ambiguity
Adaptable and willing to pivot quickly to meet emerging demands
Keenly focused and able to pay careful attention to important details

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114000/year in our lowest geographic market up to $188500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.