Internal Content Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Overview

Were seeking an Internal Content Manager who will play a key role in creating curating and managing compelling content that informs inspires and engages JLLs diverse global colleague audiences. This hands-on role will ensure colleagues receive timely relevant and impactful news and stories that bring JLLs strategy brand culture and values to life.

The Internal Content Manager operates as an internal journalist partnering with colleagues across Communications and Marketing and the wider business to source develop and publish high-quality content across JLLs internal channelsincluding our global intranet enterprise-wide newsletters videos and in-office screens. The role requires exceptional writing and editorial skills a keen understanding of evolving communications best practices and an ability to deliver clear consistent and accessible messaging for a variety of audiences worldwide.

Reporting to the Director of Internal Communications Content & Channels this role leads enterprise content creation by blending editorial rigor storytelling excellence and an understanding of what makes news meaningful to our people.

Key Responsibilities

Content sourcing creation and publishing

• Identify research write and edit timely relevant and engaging news and feature stories for JLLs internal channels across a variety of formats (including written video and digital)
• Source and develop a strong pipeline of content ideas and stories from across the organization collaborating with internal stakeholders and content contributors to highlight company achievements priorities and culture.
• Conduct interviews with leaders subject matter experts and employees at all levels to bring a journalistic lens to company news initiatives culture and achievements.
• Work in partnership with matrix delivery teams on the production of video and digital content where required.
• Translate business strategy complex topics and executive messaging into clear accessible and engaging content for diverse internal audiences.
• Work in partnership Internal Channels Manager to publish and promote content across JLLs internal communication channels.

Editorial Planning & Coordination

• Support the development and execution of our enterprise-wide colleague newsroom and internal editorial calendar proactively aligning news coverage with business priorities and audience needs.
• Coordinate with colleagues on cross-functional storytelling campaigns and global initiatives.

Measurement & Continuous Improvement

• Monitor and analyze content performance metrics and employee feedback to assess effectiveness.
• Make recommendations to enhance content quality reach and engagement.

Best Practice & Guidance

• Maintain high editorial standards ensure message consistency and uphold JLLs tone of voice and brand values in all enterprise-wide communications.
• Provide editorial feedback coaching and support to content contributors across the business to maintain high standards and consistent messaging.
• Stay informed about best practices and emerging trends in digital storytelling and internal journalism; share ideas for continual improvement.

Qualifications

• Bachelors degree in Journalism Communications English Public Relations or a related field.
• 7 years of professional experience as a journalist internal communicator or editorial content creatorideally in large and/or global organizations.
• Demonstrable newsroom/editorial experience: story research interviews reporting editing and content packaging.
• Exceptional written and verbal communication skills with a journalists instinct for great storytelling and accuracy.
• Track record of creating high-quality engaging content for digital and multimedia channels.
• Strong editorial judgment attention to detail and commitment to truth clarity and ethical reporting.
• Experience managing multiple assignments projects and deadlines in a fast-paced environment.
• Stakeholder management skills; able to collaborate effectively with colleagues across multiple geographies and functions.
• Experience using analytics and audience insights to inform content strategy.
• Comfortable with communications measurement tools and data-driven improvement.

Key Attributes

• Passionate about impactful employee communications and storytelling.
• Creative resourceful and proactivealways looking for a fresh angle.
• Confident interviewer and relationship-builder able to connect with employees and leaders at all levels.
• Excellent listener with the ability to distil complex information into compelling accessible content.
• Committed to upholding editorial standards and brand values and educating and coaching colleagues and stakeholders around editorial best practice.
• Collaborative and adaptable team player with a growth mindset.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.