Support Consultant SQL Windows Server

Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Key Responsibilities

• Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics LogicMonitor and Azure Monitor.
• Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
• Oversee the functionality and performance of Windows servers and IIS applying necessary configurations and updates as needed.
• Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
• Provide firstlevel support for system incidents diagnosing issues and escalating problems to higherlevel engineering teams when necessary.
• Maintain documentation related to system configurations procedures and incident responses.
• Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
• Collaborate with crossfunctional teams to implement system upgrades patches and configurations while minimizing downtime.
• Ensure 24/7 uptime of critical systems responding quickly to alerts and incidents to meet predefined SLAs.
• Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.

Key Requirements

• Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
• 24 years of experience in a systems monitoring and support role.
• Familiarity with application performance monitoring tools such as AppDynamics LogicMonitor and Azure Monitor.
• Basic knowledge of SQL databases including monitoring and troubleshooting techniques.
• Understanding of Windows Server administration and IIS management.
• Basic understanding of networking concepts and troubleshooting common technical issues.
• Experience with monitoring server uptime server performance metrics application performance and alert management.
• Proficient in troubleshooting system issues and performing root cause analysis.
• Strong analytical skills and attention to detail to ensure highquality service delivery.
• Excellent communication skills both written and verbal with the ability to work collaboratively in a team environment.
• Availability to work in a 24x7 environment 9 Hours or 12 Hours shift) including evenings weekends and oncall rotations as required.

Preferred Qualifications

• Understanding of monitoring tools like AppDynamics and LogicMonitor.
• Understanding of healthcare application is an added advantage.
• Knowledge of ITIL best practices and frameworks.

Education:

• Bachelors Degree in computer science/IT

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by local law.

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