Account Manager

Were Doctify

Doctify is a global HealthTech leader on a mission to help 100 million patients by the end of 2025 make confident informed decisions about their health. Backed by $30m in funding and operating across 5 countries weve already supported over 50 million patients and were just getting started.

Were building the worlds most trusted global healthcare platform used by patients and providers to improve transparency drive better choices and shape the future of care.

About The Role

We are looking for an Account Manager to join our customer success team. You will use your proven experience to take ownership of a portfolio of accounts data tasks speaking to our existing customers and ensuring theyre engaged with the Doctify platform.

This role sits within an exciting energetic and hardworking team. Initially you will be learning more about the product (front and backend) and platforms we use internally e.g. using industryleading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job just arrive with an appetite to learn!

Youll Be Responsible For

• Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.
• Building relationships with your portfolio of clients ensuring their overall satisfaction with our software and increased revenues.
• Conducting client meetings over the phone virtually and in person.
• Acting as a trusted advisor advocating client needs across our client base and internally.
• Conveying the best practice examples that drive ROI and increased engagement.
• Developing strong relationships with our internal teams to support your accounts.

About You

• You will have proven experience within account management sales or a similar field.

• You love tackling difficult challenges with a positive attitude and always strive to find the best solution for the client.
• You have a commercialfocused mindset whilst keeping the customer at the core of everything you do.
• You thrive working in a fastpaced environment and have an open mind when it comes to the changing environment a scaleup can sometimes bring.
• You possess natural communication skills and you are not afraid of phone virtual and inperson engagement.

What We Offer

At Doctify we shape careers with purpose. Our benefits are designed to fuel your growth flexibility and wellbeing.

Time Off Flexibility & Balance

• 28 days annual leave 25 3 between Christmas and New Year) earning up to 30 days leave with tenure
• 2 weeks of remote work annually (within 3hour time zone of HQ)
• Hybrid working model with flexible hours
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Medicash health cash plan

Setting You Up for Success

• Competitive benchmarked compensation (base salary plus commission)
• 3month immersive onboarding experience
• Ongoing learning through expertled sessions leadership insights and softskill development
• Clear internal mobility pathways to accelerate your career

The Uniquely Doctify Experience

• Daily team huddles to connect share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: 700 (or local equivalent) per hire
  
  

Our Commitment to DEIB

Diversity equity inclusion and belonging arent just values. Theyre at the core of what makes us Uniquely Doctify. These principles shape how we work how we build our teams how we design our policies and how we bring our mission to life.

As a global team we know that diverse perspectives drive innovation and lead to better outcomes for patients providers and each other. Were committed to creating a fair inclusive environment where everyone is heard respected and empowered to thrive.

We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments were happy to discuss how we can support you. You can contact us at

Required Experience:

Manager