Support Engineer Amazon Luna Luna DevX
Support Engineer Amazon Luna Luna DevX
Posted on :
02-05-2025
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1 Vacancy
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Job Description
Amazon Luna is seeking a Support Engineer to join our team that is focused on building mission critical software used by Amazon customers.
As a Support Engineer your solutions will impact our customers directly. Your ability to learn quickly and work on complex and overlapping tasks will define your success. Your primary responsibilities will include troubleshooting diagnosing and fixing software issues developing automated monitoring and reporting solutions performing software maintenance and tech configurations updating tracking and resolving technical challenges. You will support teams process improvement initiatives working with subject matter experts to help implement automation efforts and tooling solutions. You will work closely with development and QA teams to improve the change management lifecycle. As you grow into your role you will take on responsibility for more and more complex solutions requiring greater technical capabilities.
The ideal candidate must be able to create maintain and automate the standard operating procedures work with stakeholders to prioritize the most impactful products work independently with minimum guidance in a fastpaced environment. You must be able to identify bugs in existing tooling and provide innovative solutions that increase efficiency. You will help design and develop complex high performing scripts and applications. You must be able to work with your manager to effectively prioritize projects make sound judgments and improve the customer experience.
This position is located in Irvine California. Lots of sun close to the beach excellent schools and a great group of people.
4 years of software development or 4 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Experience in technical support
Knowledge of distributed applications/enterprise applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400/year in our lowest geographic market up to $182000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Support Engineer your solutions will impact our customers directly. Your ability to learn quickly and work on complex and overlapping tasks will define your success. Your primary responsibilities will include troubleshooting diagnosing and fixing software issues developing automated monitoring and reporting solutions performing software maintenance and tech configurations updating tracking and resolving technical challenges. You will support teams process improvement initiatives working with subject matter experts to help implement automation efforts and tooling solutions. You will work closely with development and QA teams to improve the change management lifecycle. As you grow into your role you will take on responsibility for more and more complex solutions requiring greater technical capabilities.
The ideal candidate must be able to create maintain and automate the standard operating procedures work with stakeholders to prioritize the most impactful products work independently with minimum guidance in a fastpaced environment. You must be able to identify bugs in existing tooling and provide innovative solutions that increase efficiency. You will help design and develop complex high performing scripts and applications. You must be able to work with your manager to effectively prioritize projects make sound judgments and improve the customer experience.
This position is located in Irvine California. Lots of sun close to the beach excellent schools and a great group of people.
4 years of software development or 4 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Experience in technical support
Knowledge of distributed applications/enterprise applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400/year in our lowest geographic market up to $182000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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