Remote - Claims Service Representative National Accounts Alberta Canada
Remote - Claims Service Representative National Accounts Alberta Canada
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Job Description
Company:
ClaimsPro LPRemote Claims Service Representative National Accounts (Alberta Canada)Role Summary
Working with a team of people you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00 PM EST Monday through Friday. Other duties as may be required.
Competencies required to succeed
Professional demeanor and strong customer service skills
Superior communication skills both written and verbal
Strong organizational skills with an ability to reprioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Ability to work well under pressure and maintain composure in a fast paced and changing environment
Reliable and punctual
Ability to meet set timelines
Ability to work independently with minimum supervision
Ability to execute high attention to detail take initiative drive tasks to conclusion withing set timelines
Demonstrated professionalism and work ethic
Responsibilities
Claims Set Up
Claim creation in dedicated claims management system(s) as per account instructions
Claim is triaged appropriately and assigned within target timeframe with 95 accuracy
Participate on Email and / or Phone Queues
Make initial contact
Billings and payment processing
Files billed within specified time frame as per account instructions
Payments issued accurately and as per account instruction
Claims support
Handle claims inquiries including calls from insureds third party insurers and vendors
Provide assistance with data entry notes ordering police reports lien searches and other claims related tasks
Account Management Support
Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
Provide claim file management support in Claims Management System(s)
Completing data integrity tasks and updates
Assisting with all other requests as directed from supervisor and National Accounts management team
Required Education & Experience
Postsecondary education in administration insurance or related fieldsis considered an asset
Experience in an administrative support role specifically in the insurance industry is considered an asset
Experience working within a dynamic team
Must have the aptitude and ability to learn new skills
Experience with Microsoft Word and Excel
Experience with reporting and data management considered an asset
Strong verbal and written communication in English
Ability to work in a fastpaced environment
Must be legal to work in Canada
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
