Learning Commons IT Support Specialist

Type of Position:

Job Type:

Institution Name:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

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Department:

Summary of Job Duties:

Qualifications:

Required Education and/or Experience:

Bachelors degree or an equivalent of education and work experience plus a minimum of two 2 years of relevant professional experience including experience with customer service computer or technologyrelated services and desktop support.

Preferred Education and/or Experience:

Bachelors degree in an appropriate area of specialization and two 2 years of relevant professional experience. Experience with customer service computer or technologyrelated services desktop support systems management and automation computer accessibility support and archival/library applications.

Job Duties and Responsibilities:

• In conjunction with the Ottenheimer Library IT Coordinator ensure accessible student technology in the Learning Commons Library and Adaptive Technology Lab;

• Perform system management for laptops desktops and other technologies including setups configurations repairs deployments software updates patch management and preventive maintenance;

• Maintain inventory of over 400 laptops for circulation to students.

• Provide direct support to faculty staff and students both virtually and in person within the library;

• Provide training and technical guidance to student employees who serve as technology tutors ensuring they follow IT best practices;

• Consult with Learning Commons directors and employees on a variety of technology issues including new equipment purchases software options and other solutions;

• Report on statuses successes problems and outages in a professional and timely manner;

• Coordinate with the service desk operations within the universitys IT Services;

• Ensure the documentation of procedures standards project management activities and change control processes;

• Perform other duties as assigned.

Knowledge Skills and Abilities:

• Demonstrated technical competency;

• Strong technical documentation skills;

• Ability to apply proven analytical and problemsolving abilities;

• Ability to climb kneel crouch crawl and lift up to 50 pounds;

• Commitment and ability to work effectively with diverse populations in a collegial environment;

• Commitment to excellent customer service;

• Good written oral and interpersonal communication skills with the ability to present ideas in userfriendly language;

• Ability to work independently and in groups;

• Keen attention to detail;

• Oncall availability;

• Strong troubleshooting skills.

Additional Information:

Special Instructions to Applicants:

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry MVR check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential nondiscriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: