Senior Customer Onboarding Specialist
Senior Customer Onboarding Specialist
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Job Description
Who are we
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing sales and customer success software to grow their businesses. Its our mission to not just help them grow but to help them grow better.
At HubSpot we believe that our values live in our hearts not our hallways. We want to build a company where people feel empowered to do their best work wherever they are. Our ANZ office is located in Sydneys CBD however this role is open to remote workers based anywhere in Australia.
Whats the role
As a Senior Customer Onboarding Specialist in APAC you will be responsible for guiding customers through HubSpot software setup tool training and initial campaign planning. Our customers vary in size and industry so we are looking for motivated team members who have strong communication skills a passion for helping people an interest in problemsolving and the flexibility to work across a variety of projects.
What will I do
- Serve as the main point of contact for approximately 30 customers to ensure a successful onboarding process to the HubSpot platform.
- Conduct regular strategic calls to drive product adoption and customer engagement.
- Ensure customers complete all required technical setups efficiently and on schedule.
- Train and educate customers on how to effectively utilise HubSpots tools.
- Begin strategising and launching growthoriented campaigns with customers.
- Collaborate internally with Sales and Customer Success Managers to deliver a frictionless customer experience.
- Improve and scale the HubSpot software setup process.
Who are you
- Experience in one or more of the following:
- Supporting software implementation projects
- Leading inhouse software adoption initiatives
- Working in marketing sales customer success or customer service roles
- Ability to manage simultaneous software implementations for multiple clients.
- Capable of delivering engaging product training sessions via phone and web conferencing.
- Experience with building marketing campaigns establishing customer feedback loops setting up CRMs and/or organising sales processes.
- Proficient in researching troubleshooting and solving complex software issues.
- Able to effectively project manage and create structured plans that ensure customer success postonboarding.
- Adaptable to a fastpaced and evolving environment and comfortable working in a multicultural environment across APAC.
- Displays a strong growth mindset with a dedication to continuous learning and personal growth.
- An understanding of API concepts and system integration mechanisms preferred.
What are the benefits
- Hybrid work environment You can choose to work from Home Office or Flex!
- Exceptional new hire training and onboarding
- An education allowance up to USD$5000 per annum
- Flexible Time Off Policy
- Private health insurance allowance & annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody HubSpots HEART core values
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- Check out theHubSpot Website to see all our wonderful Benefits
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing growthminded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble Empathetic Adaptable Remarkable Transparent.
We know the confidence gapand imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Germany Applicants: (m/f/d) link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpotsPrivacy Noticeexplains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.
Required Experience:
Senior IC
Employment Type
Full-Time
