API Moderator
API Moderator
Posted on :
01-05-2025
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1 Vacancy
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Job Description
This is a remote position.
Job Title: API Moderator
Location: Portugal
Work Regime: Fulltime & Remote
Overview / Summary:
We are looking for an API Moderator for API Portal (powered by the proprietary Platform and several other API providers such as UNS and Vaulty) who will be the primary liaison
between the financial API platform and its developer community. The candidates mission is to accelerate developer success foster engagement and maintain the quality of the API ecosystem. By combining technical expertise with community management skills the candidate will be responsible to transform the portal from a static documentation hub into a thriving developer destination that drives adoption of USBCs financial APIs.
Responsibilities and Tasks:
1. Developer Support & Technical Guidance
- Serve as firstline technical support for developers across multiple channels (portal forums GitHub Slack Stack Overflow);
- Conduct weekly virtual office hours to assist highvalue integration partners;
- Triage and escalate technical issues to engineering teams with proper context;
- Maintain a public Known Issues log and status page
2. Community Engagement & Growth
- Build and nurture a developer community through Monthly technical newsletters featuring API updates; curated "Awesome USBC" GitHub repository with sample code; quarterly virtual hackathons with fintech partners; monitor and engage in proprietary platform community channels for crosspollination opportunities; develop a Power Users Program to identify and reward top integrators.
3. Content Moderation & Quality Assurance
- Review and approve/deny API key applications based on business rules;
- Audit API documentation weekly for accuracy (collaborating with technical writers);
- Enforce usage policies through proprietary admin console (rate limits sandbox abuse);
- Maintain a selfservice knowledge base of common integration scenarios
4. Developer Experience Optimization
- Track and improve key metrics: TimetoFirstSuccessfulCall (TTFSC); Developer Satisfaction Score (DSS); Support Ticket Resolution Time;
- Design and implement onboarding checklists for different user types (fintechs ISVs internal teams);
- Create interactive API learning paths using sandbox environment.
5. Product Feedback & Advocacy
- Host monthly Developer Advisory Board sessions with strategic partners;
- Produce biweekly Developer Pulse Reports highlighting: Top friction points in the integration process; Feature requests and voting trends; Competitive API landscape analysis;
- Advocate for developer needs in product roadmap planning
Requirements
Mandatory Requirements:
- 3 years in developer relations technical support or API product roles (fintech/payments experience preferred);
- Handson experience with REST APIs and OpenAPI/Swagger specifications; Auth2.0 and API authentication patterns; Azure APIM or similar API management tools;
- Exceptional written communication skills with samples of technical content;
- Proven ability to translate complex technical concepts for varied audiences.
Complementary Requirements:
- Experience with community platforms (Discourse Slack GitHub Discussions);
- Basic scripting skills (Python/JavaScript) for creating demo applications;
- Knowledge of API analytics tools (Moesif Postman etc.
#VisionaryFuture Build the future join our living ecosystem!
Mandatory Requirements: 8+ years of professional experience relevant for the role; Vast experience with Vanilla Javascript; Experience with or ; Experience with Azure Cloud is a plus. Experience with New Relic is a Plus. Use state management like Redux or other. Experience with unit testing, integration testing, and test-driven development (TDD, Shift-Letf); Agile methodologies such as Scrum and Kanban; Languages: fluent English. #VisionaryFuture - Build the future, join our living ecosystem!
Employment Type
Full Time
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