Principal Product Manager, API Governance
Principal Product Manager, API Governance
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Job Description
Job Description
Principal Product Manager API Governance
Location: Poland EU
At Zendesk we build software that delivers the best customer experiences. We lead the industry with beautifully simple software that companies use to engage their customers. We are on a mission that is simple yet profound: to power exceptional service for every person on the planet. In the process Zendesk is committed to providing best in class security and API excellence for its customers helping organizations stay on top of their logging and observability initiatives.
Zendesk is currently seeking an experienced Principal Product Manager to lead our development of a centralized modern API for internal and external consumers. This individual will drive security transparency and ease of use for a rich interconnected API environment that serves users and developers worldwide. The right candidate will be instrumental in building out a strategy and roadmap for API standards and tools used by Zendesk customers partners and developers.
This role will influence multiple teams and stakeholders at many levels both in product development and elsewhere. The right candidate will be able to rapidly ramp up on technical subjects prioritize work effectively solve challenging problems and understand complex architecture in many different domains. They will be able to bring people together to agree on solutions to common problems.
What Youll Do:
Define a roadmap for developing healthy APIs and API usage for many consumers inside and outside Zendesk
Manage the specifications documentation and catalogue of all Zendesk APIs for seamless developer access.
Define and evolve the structure naming conventions and standards for APIs to ensure clarity consistency and ease of use across the organization.
Lead the development of customer-facing API usage dashboards that provide real-time anomaly detection notifications and insightful pattern analysis to proactively address issues and optimize performance.
Determine and enforce the right policies for API usage balancing security scalability and usability.
Investigate AI and other novel ways of reducing effort for the development of new APIs
Partner with other teams to manage security and pricing frameworks
What Youll Bring:
8 years of product management experience particularly in SaaS environments preferably with a focus on security compliance or API products.
Analytical communication and leadership skills to influence and inspire diverse teams.
Proven track record of managing complex technical product areas with a strong customer-centric mindset.
Comfort with ambiguity. You enjoy the challenge that comes with making sense of complexity.
Experience working in agile environments and managing product lifecycles from concept to launch.
Passion for creating secure scalable and intuitive products that empower customers and developers alike.
Preferred Skills
Knowledge of API and authentication technologies
Experience with API documentation
Join Zendesk and play a key role in shaping the future of API governance helping organizations operate with confidence and agility in a connected world.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
The Poland annualized base salary range for this position is z341000.00-z511000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position the actual compensation offered will be based on job related capabilities applicable experience and other relevant factors. This position may also be eligible for bonus benefits or related incentives that will be communicated during the offer stage.Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Staff IC
Employment Type
Full-Time
