Operation Legal Team Leader
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Job Description
Key Responsibilities:
Supervise mentor and manage a team to ensure high performance and adherence to KPIs.
Delegate tasks effectively while maintaining accountability and team motivation.
Oversee daytoday operations ensuring smooth workflow and timely .
Monitor team performance through reports and operational metrics.
Handle customer issues and resolve complaints with a serviceoriented approach.
Conduct training sessions and performance evaluations for team members.
Identify and implement process improvements to optimize efficiency.
Communicate effectively with both team members and senior management.
Participate in task or project management efforts including process changes and team restructuring.
Support in aligning operational goals with overall business objectives.
Requirements
Qualifications & Skills:
Minimum 4 years of experience in a team lead or supervisory role.
Demonstrated leadership abilities in delegation motivation and conflict resolution.
Experience in customer service operations and managing team performance.
Strong understanding of operational processes reporting and KPIs.
Excellent verbal and written communication skills.
Strong problemsolving and decisionmaking capabilities.
Ability to adapt and take initiative in dynamic environments.
Project or task management experience is highly desirable.
Background in commercial legal operations is a plus.
Employment Type
Full Time
