Air Import Customer Service Agent
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
Ensure timely and accurate movement of freight and information while providing exceptional customer service.
- Manage air import shipments from pickup to arrival and update the customer timely.
- Coordinate with airlines Origin offices customs brokers and internal departments.
- Provide exceptional service to clients ensuring their shipments are handled efficiently and professionally.
- Prepare and verify shipping documents and ensure compliance with regulations.
- Handle customer inquiries resolve issues and provide timely updates on shipment status.
- Monitor and report shipment milestones and proactively address delays or exceptions.
Qualifications :
- Bachelors degree in Business Administration Logistics Supply Chain or a related field is preferred.
- Minimum 3 5 years of experience in air import customer service and operations preferably in the freight forwarding or logistics industry.
- Global logistics industry knowledge
- Good computer skills (MS Excel MS Word...
- Team player with strong organizational and time management skills
- Customerfocused with a proactive and problemsolving attitude
- Ability to work under pressure and meet tight deadlines
- Fluent in English
Additional Information :
Expeditors offers excellent benefits:
- Paid Annual and Sick Leave
- Medical Insurance
- Employee Stock Purchase Plan (ESPP)
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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