Application Engineer Pre-Sales and Technical Support
Application Engineer Pre-Sales and Technical Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We build. We create impact.
As an Application Engineer in the North American team based in the US you will strive for our positive impact on the Americas Industrial market:
- Partner and Customer Engagement:
- Engage with partners and their customers to understand their business objectives and technical requirements.
- Provide expert guidance on how our products and services can address specific market challenges.
- Conduct presentations and demonstrations to showcase proposed solutions.
- Train partners in becoming technology experts.
- Solution Design and Implementation:
- Translate business requirements into technical terms and lead the team in designing building and managing technology solutions.
- Build lead and federate teams around presales and pilot projects preparing solutions for deployment to independent customers and larger accounts.
- Technical Expertise:
- Be the technical and solution expert.
- Assist partners and endusers in customizing solutions to their needs and integrating their data into our Cloud.
- Train and support our partners and their customers during the solution lifecycle.
- Project Management:
- Manage partner & client communications as per the assigned responsibility in the project.
- Track and document every part of the customers implementation and utilization of the solution.
- Technical Support:
- Support partners and their clients technically on both hardware and software solutions
- Problem analysis reproduction of errors and coordination with the development team
Qualifications :
Qualifications were looking for.
- Experience:
- A minimum of 2 years experience in a customerfacing role preferably as an Application Engineer or similar Technical PreSales role.
- Industry knowledge: Supply Chain experience would be a plus.
- Strong understanding of SaaS solutions
- Skills:
- Customercentric at heart: every decision you make revolves around our customers and improving their experience.
- Strong critical thinking skills and adaptability to evolving technical landscapes.
- Technical Acumen: understanding and explaining technical concepts to both technical and nontechnical audiences.
- Project management skills: managing deadlines and delivering tasks/projects on time.
- Abilities:
- Excellent verbal and written communication with appropriate and logical structuring of thoughts process during discussion/ presentation
- Ability to consult with individuals across a wide variety of operational functional and technical disciplinesand work within a virtual global team environment.
- Education:
- BA/BS in related field: Business Marketing Data Analytics Computer Science or other STEM Information Technology Software Engineering.
- Spanish / French / German optional but would be a plus.
Additional Information.
Ability to travel based on the work you do and the clients you serve (up to 50 of the time)
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us youll be part of a globally distributed team of intellectually curious committed and collaborative coworkers.
The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commerce & industry together.
We feel supported. You will too.
VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:
- Generous paid time off (PTO: 35 days PTO to enable work/life integration and promotes a culture of trust.
- Health & Wellness: Eligibility benefits starting day one plus retirement savings plans.
- Financial future: While retirement savings plans vary by country we help you plan for your future.
- FamilyFirst Support: Navigate family challenges with our assistance securing time for both your loved ones and selfcare.
- Hybrid work: Find your balance with two days working from home three days in the office plus the freedom to work anywhere for up to two weeks a year.
- Time off to volunteer and give back to your community.
- Career Growth: Elearning opportunities and workshops and global mobility potential
- Commuting benefits: up to $100/month per employee for commuting expenses.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
