Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Reboot Staff is currently seeking a detailoriented and professional Customer Support Specialist to join our growing team in Wilmington NC. In this role you will be responsible for assisting customers by providing timely accurate and effective support across various communication channels. You will play a vital role in maintaining high levels of customer satisfaction and strengthening the companys reputation for excellent service.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and support tickets
Resolve product or service issues by clarifying customer complaints determining the cause and offering appropriate solutions
Document customer interactions and track issues for future reference and quality assurance
Collaborate with internal teams to escalate and resolve complex customer concerns
Maintain a deep understanding of company products and services to provide accurate information
Identify opportunities to improve processes and customer experience
Follow up with customers to ensure their issues are resolved to satisfaction
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
Minimum of 12 years of experience in a customer support or clientfacing role
Strong communication and problemsolving skills
Ability to multitask and prioritize in a fastpaced environment
Familiarity with CRM systems and customer support software
Attention to detail and commitment to delivering highquality service
Teamoriented mindset with a proactive attitude
Additional Information :
Benefits
Competitive salary ranging from $57000 to $65000 per year
Opportunities for career growth and professional development
Supportive and collaborative work environment
Fulltime position with consistent Monday to Friday schedule
Training and onboarding provided to ensure success in your role
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
