Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are looking for a motivated and detailoriented Customer Support Assistant to join our team in Jersey City NJ. In this role you will be the first point of contact for our clients responsible for providing excellent customer service resolving inquiries and ensuring a smooth and positive experience. This is a great opportunity for individuals who enjoy helping others and are looking to build a longterm career in customer support.
Responsibilities
Respond to customer inquiries via phone email or chat in a timely and professional manner
Resolve customer issues efficiently while maintaining a positive attitude
Document interactions and track customer feedback using internal systems
Collaborate with other departments to ensure customer satisfaction
Assist with administrative tasks related to customer accounts
Follow company policies and procedures to handle client concerns
Qualifications :
Qualifications
High school diploma or equivalent required; associates degree preferred
Previous experience in a customer service or administrative role is an advantage
Excellent verbal and written communication skills
Strong problemsolving abilities and attention to detail
Ability to multitask and manage time effectively
Proficiency with basic computer programs and customer support software
Additional Information :
Benefits
Competitive salary based on experience $37000 $47000 annually)
Growth opportunities and career development support
Ongoing training to enhance customer service and communication skills
Friendly and professional work environment
Fulltime position with consistent hours
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
