Business Process Manager
Business Process Manager
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
PointClickCare is the leading cloudbased software provider for the senior care market in North America. Driven by a passion for innovation and technology we are building solutions that have a true impact on peoples lives. Recently named one of Deloittes fastest growing technology companies and Canadas best managed companies PointClickCare provides vast opportunities and a great culture for our employees. PointClickCare is a dynamic environment to advance your career while performing meaningful work with great people.
Position Summary:
Reporting to the Director Business Process Architecture the Business Process Manager will assist in driving operational excellence and enhancing customer satisfaction by supporting the optimization of business processes. You will work with crossfunctional teams to understand current processes analyze process effectiveness and support the design of future states. Your contributions will help improve efficiency quality and customer experience.
Key Responsibilities:
Assist in process discovery discussions and workshops with key stakeholders.
Support the analysis of process effectiveness and maturity using industrystandard methodologies and tools.
Collaborate with crossfunctional teams to support the design of future state processes.
Assist in developing business cases and plans to implement process enhancements.
Support process control planning discussions.
Assist in developing and maintaining business process documentation.
Ensure alignment between business processes and strategic and operational targets during process design.
Support the design and modeling of new and existing business processes using industrystandard methodologies.
Assist in change management discussions.
Provide support on process improvement initiatives across the organization.
Assist in process documentation as engaged by the business.
Work with the Business Process Management team to build out enterprise business process practices and knowledge base.
Support the establishment and maintenance of business process automation capabilities.
Advocate for business process management practices and support the establishment and management of a community of practice.
Required Experience:
13 years of experience in business process analysis and improvement.
Bachelors degree in business administration Engineering or related field.
Experience working with crossfunctional teams on process improvement initiatives.
Strong analytical skills with attention to detail and accuracy.
Familiarity with process modeling and analysis tools (e.g. BPMN Lean Six Sigma).
Basic knowledge of business transformation.
Good communication and interpersonal skills.
Ability to collaborate effectively with stakeholders at various levels of the organization.
Basic facilitation skills with experience managing conversations.
Some change management experience.
Ability to manage multiple priorities effectively.
Familiarity with Lean Six Sigma BPM or other Continuous Improvement methodologies is a plus.
Basic knowledge of BPMN Six Sigma APQC CMMI BIZBOK TOGAF or Gartner methodologies
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Manager
Employment Type
Contract
Key Skills
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