Customer Support Specialist Part-Time

Working Title: Customer Support Specialist (PartTime)

State Role Title:Information Technology Specialist I

Position Type:Parttime Wage / Parttime Salaried

Position Status: PartTime

FLSA Status: NonExempt: Eligible for Overtime

College/Division: Information Technology

Department: 100123 IT Computing Support

Pay Rate:Hourly

Specify Range or Amount: $21.25

Is this a JMU only positionNo

Is this a grantfunded positionNo

Is this a Conflict of Interest designated positionNo

Beginning Review Date:05/06/2025

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall equipment centers and group exercise studios.
A variety of voluntary benefits such as Pet Insurance Identity Theft and Legal Protection Plans and several other supplemental benefits.
Holiday Breaks: The university is granted 12 holidays a year.
Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to parttime employees!

General Information:

The IT Help Desk at James Madison University is accepting applications for a parttime Customer Support Specialist. This position provides timely consistent highquality technical support and customer service to enable applicants students faculty staff affiliates and alumni of James Madison University to continue performing at the highest possible level.

This position will be a yearround parttime position working an average of 2025 hours per week over the course of a calendar year. Parttime employees are not eligible for benefits. This position is primarily customerfacing and is not eligible for telework at this time.

Duties and Responsibilities:

Provide consistent and highquality customer service and technical support to maximize the operational performance of theJMU community.
Experience and utilize a wide variety of software and hardware to assist in supporting the JMU Community while resolving concerns.
Assist in troubleshooting both hardware and software concerns on JMUOwned devices/printers as well as personal devices.
As needed will receive incoming calls and support the Help Desks front desk.
Work with fulltime staff internal IT and other areas of JMU to expand their knowledge and resolve issues or concerns.
Develop technical knowledge documentation and assists internal IT in the testing of new technologies projects.
Be available for afterhours support and on occasion during holiday and/or exceptions to standard operational Help Desk hours to assist in special activities volumes product launches etc.
Other duties and responsibilities as required.

Qualifications:

Required Qualifications:
Experience in troubleshooting desktop operating systems (Windows and macOS) web browsers and applications (Microsoft Office 365 email & clients chat and collaboration tools)
Knowledge of basic hardware configurations (Dell and Apple)
Experience working in a teamoriented environment without the need of direct supervision
Ability to learn quickly learn and the willingness to explore new technologies
Excellent customer service skills
Strong willingness and desire to work within a team
Strong written and oral communication skills with the ability to present ideas and training in userfriendly language
Adaptable selfmotivated and the ability to multitask and to work under pressure

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

This is a parttime wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

EVerify Notice: After accepting employment new hires are required to complete an I9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the EVerify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity:.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us ator You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.