ASPIRE Renewals Manager
ASPIRE Renewals Manager
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Job Description
The Renewals Manager is responsible for overseeing and executing the endtoend customer renewal process. This includes proactively managing renewal timelines updating internal systems analysing historical and current data to ensure profitability and identifying potential upsell and crosssell opportunities. The Renewals Manager will collaborate with internal stakeholders (such as Sales Delivery Service Delivery) to ensure smooth and efficient contract renewals that drive revenue retention and growth.
Key Responsibilities
- Renewal Management
- Own the renewal cycle from initiation to completion ensuring timely and accurate processing of all contract renewals.
- 7 years of experience in contract/renewal.
- Coordinate with customers and internal teams to gather necessary information and approvals prior to contract expiration dates.
- System Updates & Documentation
- Maintain uptodate information in CRM billing and other relevant systems to track contract status and renewal progress.
- Document all interactions negotiations and outcomes in accordance with company policies and procedures.
- Upsell & Crosssell Opportunities
- Collaborate with the Sales and Customer Success teams to identify opportunities for additional products and services.
- Present recommendations to customers on potential upgrades addons or related services to drive incremental revenue.
- Pricing & Rate Increases
- Evaluate annual rate increase potential by analysing market conditions and company profitability goals.
- Develop strategies to communicate and justify any price adjustments to customers.
- Data Analysis & Profitability
- Review historical pricing usage and performance data to accurately determine current profitability and forecast future margins.
- Identify trends potential risks and opportunities to optimize the renewal cycle and improve overall revenue retention.
- Crossfunctional Collaboration
- Partner with Finance to ensure invoices and contract terms align with forecasts and revenue targets.
- Work closely with Legal and Compliance teams to ensure all contractual documents adhere to company policies and relevant regulations.
- Customer Relationship Management
- Build and maintain strong relationships with customers acting as a trusted advisor for their ongoing needs.
- Resolve any renewalrelated customer concerns proactively escalating issues when necessary.
- Process Improvement
- Continuously refine and improve renewal processes templates and workflows to enhance efficiency and customer satisfaction.
- Track and report key performance metrics (e.g. renewal rates churn upsell/crosssell revenue).
Qualifications :
N/A
Additional Information :
At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of techrelated benefits including an innovative Tech Scheme to help keep our team members uptodate with the latest technology.
We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Our employeedesigned Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
