Senior Vendor Manager Amazon Customer Service
Senior Vendor Manager Amazon Customer Service
Posted on :
01-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Amazon is seeking a seniorlevel leader to join its Global Outsourcing (GO) team within the Amzon Customer Service (CS) organization. As a Senior Vendor Manager for the Americas you will be responsible for delivering excellent customer experiences by managing outsourced partner relationships and driving operational excellence and compliance. You will work with external partners and implement new programs while collaborating with internal Amazon teams to positively impact the customer experience.
This is a highimpact highvisibility position that requires strong leadership skills to manage complex global operations ability to multitask make datadriven decisions and anticipate needs in a fastpaced highstakes environment.
You have strong commercial judgement and ability to build relationships drive improvement and influence without authority. You will act as an Amazon culture ambassador be flexible to take on additional responsibilities and help ensure effective relationships across Amazon teams and partners.
This role will require significant international travel (up to 30.
Key job responsibilities
Define future sourcing solutions aligned to business strategy considering labor models locations cost models risk and market trends
Define vendor and site strategy business requirements conduct location assessments request for proposal (RFP) pricing/contract negotiations and contract administration
Negotiate and deliver favorable commercial outcomes identify opportunities to create additional value
Ensure vendors consistently deliver operational excellence excellent customer experience flexible capacity and compliance
Ensure compliance with standards (security legal financial code of conduct) and develop robust business continuity plans
Build and manage strong trusted relationships with vendors and stakeholders across the organization
Effectively manage and deliver all aspects of customer service operations with a high level of customer obsession
Share operational and quality best practices across the Amazon customer service network
Lead and develop a team of industry specialists encouraging participation ownership action customer/employee satisfaction and financial management
Demonstrate outstanding ownership and willingness to roll up your sleeves to get things done acting with the highest ethical and professional standards
10 years of relevant experience in customer service required working with Business Process Outsourcing (BPO) industry across multiple geographies
Bachelors degree
Experience owning project strategy and end to end implementation
Experience working cross functionally with tech and nontech teams
Experience communicating results to senior leadership
Ability to think both strategically and tactically with strong attention to detail
Expert skills in document writing (MS word) and calculation tools (MS Excel)
MBA or graduate degree
COPC Coordinator Certification
Lean/Six Sigma experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144200/year in our lowest geographic market up to $238500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This is a highimpact highvisibility position that requires strong leadership skills to manage complex global operations ability to multitask make datadriven decisions and anticipate needs in a fastpaced highstakes environment.
You have strong commercial judgement and ability to build relationships drive improvement and influence without authority. You will act as an Amazon culture ambassador be flexible to take on additional responsibilities and help ensure effective relationships across Amazon teams and partners.
This role will require significant international travel (up to 30.
Key job responsibilities
Define future sourcing solutions aligned to business strategy considering labor models locations cost models risk and market trends
Define vendor and site strategy business requirements conduct location assessments request for proposal (RFP) pricing/contract negotiations and contract administration
Negotiate and deliver favorable commercial outcomes identify opportunities to create additional value
Ensure vendors consistently deliver operational excellence excellent customer experience flexible capacity and compliance
Ensure compliance with standards (security legal financial code of conduct) and develop robust business continuity plans
Build and manage strong trusted relationships with vendors and stakeholders across the organization
Effectively manage and deliver all aspects of customer service operations with a high level of customer obsession
Share operational and quality best practices across the Amazon customer service network
Lead and develop a team of industry specialists encouraging participation ownership action customer/employee satisfaction and financial management
Demonstrate outstanding ownership and willingness to roll up your sleeves to get things done acting with the highest ethical and professional standards
10 years of relevant experience in customer service required working with Business Process Outsourcing (BPO) industry across multiple geographies
Bachelors degree
Experience owning project strategy and end to end implementation
Experience working cross functionally with tech and nontech teams
Experience communicating results to senior leadership
Ability to think both strategically and tactically with strong attention to detail
Expert skills in document writing (MS word) and calculation tools (MS Excel)
MBA or graduate degree
COPC Coordinator Certification
Lean/Six Sigma experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144200/year in our lowest geographic market up to $238500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
