Night Manager
Night Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At Fairmont Chateau Lake Louise our Night Manager plays a pivotal role in delivering the seamless luxury experience our guests expect. As Night Audit Manager you will oversee the night operations of the hotel ensuring financial accuracy operational efficiency and uncompromised guest service. Youll be the goto leader for both our guests and overnight team acting as an ambassador of Fairmonts exceptional standards and values.
Position Type: Permanent
Start Date: May 2025
Job Duties Include:
- Deliver warm anticipatory service that exceeds guest expectations through attention to detail and personalized recognition.
- Oversee night operations in the absence of department managers ensuring smooth and safe hotel functionality.
- Mentor and coach Front Office colleagues to support professional development and team engagement
- Resolve guest concerns with care professionalism and prompt action ensuring every guest leaves with a lasting impression.
- Support recruitment training and recognition efforts to build a guestdriven and enthusiastic team.
- Monitor and maintain guest service standards room inventory and audit processes
- Execute night audit functions and manage checkin/checkout procedures including cash handling.
- Maintain operational readiness in emergencies and uphold all health safety and legal procedures.
- Communicate effectively with all departments sharing relevant updates on services and promotions.
- Develop and maintain job tools procedures and documentation for clarity and accessibility.
- Set departmental goals and track performance in areas such as guest satisfaction safety and financials.
- Represent the department in hotelwide meetings and contribute to overall hotel initiatives.
- Maximize revenue through upselling and walkin conversion strategies.
- Manage departmental payroll and ensure a clean safe and environmentally responsible workspace.
Qualifications :
- Minimum of 2 years at a 4 or 5 Diamond Hotel Fairmont Gold or Front Office
- Minimum 1 year of leadership experience
- Operational knowledge of Opera and Microsoft Office Suite
You may be required to work on holidays weekends overnights and other nonday shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility and Gender Affirmation (Lifetime maximum of $10000 for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5 of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program Discounted room rates including 50 off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
