Rare Disease Family Access Manager- Northern California

About This Role

The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process. The Family Access Manager (FAM) is responsible for engaging cross functional stakeholders on the next steps to support appropriate patients getting started and staying on rare disease therapies. The FAM will get to the root of any logistical and/or nonclinical issues impacting treatment initiation and ongoing therapy. They can identify the point person tools or resources to resolve the issue (Account Executive Market Access & Reimbursement and/or Case Management). The FAM will have an in depth understanding of the HCP prescribing account the administration site of care and the payer approval process at the patient level.

The FAM will provide appropriate patient education and support site of care contacts as they navigate nonclinical barriers along with reimbursement education disease state and product education advocacy and support for individuals living with rare diseases and their loved ones/caregivers. The FAM will interact with physicians nurses pharmacists ancillary staff patients/families/caregivers and advocacy partners to prevent and address barriers to patient access and will serve as the primary source for all local/regional patient advocacy activities.

What You will Do

Support patients/families to work through the steps required to gain access to therapy (disease and product education site of care coordination understanding of payer policy and procedure and other support services)

Play the role of patient advocate in cross functional meetings with internal partners (Case Manager Account Executive Market Access & Reimbursement to build and maintain accurate case plans for patients (e.g. case histories insurance ongoing coverage needs treatment plan changes etc.

Works cross functionally to identify and support the resolution of patient access barriers including insurance coverage reimbursement financial limitations site of care procurement/distribution issues

Works with Market Access & Reimbursement team members to ensure appropriate reimbursement engage with payers specialty pharmacies and specialty distributors to ensure access

Must be able to provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers and collaborate with them in a way that allows forward progress

Be knowledgeable of any changes in the patient access environment to proactively identify issues that may impact access and communicate information appropriately to patients/caregivers

Complete a comprehensive assessment of the individual needs of the patient considering the patients family and team of healthcare providers. This assessment will include understanding the individuals payer policies plan designs including Medicaid coverage if applicable as well as the healthcare system local to the patient.

Develop and offer solutions to the family when necessary that may also include communication of alternative insurance options and how families can best connect to available resources

Educates patients families and caregivers on product and all Biogen Patient services

Develop activities with the goal of achieving greater openness and understanding of rare disease

Build your own rare disease network/relationships through local advocacy groups rare disease related events and attending national conferences

Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey

Who You Are
You have a passion to empower and educate patients and their sites of care through a dynamic treatment journey.  You do this by using your market access knowledge to solve nonclinical barriers to enable ontime treatment. You have the desire to collaborate within a matrix team and at times lead without authority.

Qualifications :

5 years business experience in the healthcare or biotech industry with at least 3 years fieldbased experience in account management sales and/or field reimbursement. Rare disease experience is preferred.

A successful record in field reimbursement clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement

Experience with physicianadministered (PADs)/biologics and various outpatient sites of service

Seasoned mature pharmaceutical professional with a comprehensive understanding of field / patient reimbursement charitable funding nonprofit organizations

Experience leading crossfunctionally and influencing without authority

Case management or experience supporting patients/caregivers directly a plus

Must be familiar with relevant legal and regulatory environment in biotech industry

Strong EQ communication listening skills and empathy skills required Bilingual is a plus

Effective at managing complex individualized cases

Must be comfortable spending 60 of their time traveling

Driving is an essential duty of the job; candidates must have a valid drivers license and an acceptable driving record according to Biogen policy to be considered

Education: BS Required; masters degree a plus 

Additional Information :

The base salary range for this position is $. Base salary offered is determined though an analytical approach utilizing a combination of factors including but not limited to relevant skills & experience job location and internal equity. Regular employees are eligible to receive both short term and longterm incentives including cash bonus and equity incentive opportunities designed to reward recent achievements and recognize your future potential based on individual business unit and company performance.

In addition to compensation Biogen offers a full and highly competitive range of benefits designed to support our employees and their families physical financial emotional and social wellbeing including but not limited to: 

• Medical Dental Vision & Life insurances
• Fitness & Wellness programs including fitness reimbursement   
• Short and LongTerm Disability insurance 
• A minimum of 15 days of paid vacation and an additional endofyear shutdown time off (Dec 26Dec 31
• Up to 12 company paid holidays 3 days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit.
• 401(k) program participation with company matched contributions.
• Employee stock purchase plan   
• Tuition reimbursement of up to $10000 per calendar year  

Employee Resource Groups participation   

Why Biogen

We are a global team with a commitment to excellence and a pioneering spirit. As a midsized biotechnology company we provide the stability and resources of a wellestablished business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver lifechanging medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex gender identity or expression sexual orientation marital status race color national origin ancestry ethnicity religion age veteran status disability genetic information or any other basis protected by federal state or local law. Biogen is an EVerify Employer in the United States.