Customer Care Executive
Customer Care Executive
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
Job Overview:
We are seeking a dedicated and customerfocused Customer Care Executive to join our client who is a Dubaibased shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role providing exceptional customer service in the shipping or logistics industry.
Responsibilities:
- Provide timely and accurate information to customers regarding shipments deliveries and inquiries.
- Handle customer complaints and resolve issues in a professional and efficient manner.
- Maintain and update customer records and shipment tracking information.
- Coordinate with internal teams to ensure customer needs are met
- Follow up with customers to ensure satisfaction and maintain longterm relationships.
- Assist in any administrative tasks related to customer care and shipping operations.
Qualifications:
- Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry
- Strong communication skills both written and verbal in English.
- Ability to handle customer inquiries complaints and resolve issues efficiently
- Knowledge of shipping procedures and logistics
- Proficient in MS Office applications
- Strong organizational and multitasking skills
Why Join us
- Work with a globally recognized Dubaibased shipping company
- Opportunity for professional growth and development
- Join a supportive team environment focused on customer satisfaction.
If you are interested please send your CV to or apply below.
Employment Type
Full Time
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