Customer Care Representative II
Customer Care Representative II
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Job Description
Anticipated End Date:
Position Title:
Customer Care Representative IIJob Description:
Title: Customer Care Representative II
Las Vegas NV
Location: This role requires associates to work from the posted locations full-time enabling consistent face-to-face collaboration teamwork and direct engagement. This policy promotes an environment built on in-person interaction communication and immediate support. Alternate locations may be considered.
Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.
This position will have on-site training for the first 8 weeks and will require you to be in the Las Vegas NV office. You must have 100% attendance during the full 8 weeks of training. Start date: 9/8/2025.
- Onsite training will be Monday Friday 8am - 5 pm PST.
- Ability to work any 8-hour shift M-F between 8am and 8pm PST possible weekend OT as needed
How you will make an impact:
- Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Proficient in all basic customer service functions.
- Receives and places follow-up telephone calls / e-mails to answer customer questions.
- Outbound calls are conducted in the ZipDrug business are.
- Inquiries may also be on a walk-in basis.
- May require deviation from standard practices and procedures with the assistance of a computerized system.
- Seeks understands and responds to the needs and expectations of internal and external customers.
Heres what Elevance Health offers:
- A career path with opportunity for growth
- Ability to obtain your Associates or Bachelors degree or further your education with tuition reimbursement.
- Affordable Health Insurance Dental Vision and Basic Life
- 401K match Paid Time Off Holiday Pay
- Annual incentive bonus and annual increases plan based on performance.
At Elevance Health the team is comprised of the best and the brightest from diverse experiences cultures and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Minimum Requirements:
Requires a HS diploma or equivalent and a minimum of 1 year of the companys experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills Capabilities and Experiences:
- The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions issues or concerns preferred.
- A composed individual able to multi-task navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
- Have a strong work ethic and sense of responsibility to your teammates and our members demonstrated by the simplest things like being on time and available to meet members needs to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.
- Flexible and quick learner willing to adapt to changing customer and business needs preferred.
For URAC accredited areas the following professional competencies apply: Associates in this role are expected to have strong oral written and interpersonal communication skills problem-solving skills facilitation skills and analytical skills.
For candidates working in person or virtually in the below location(s) the salary* range for this specific position is $18.43 to $27.64
Locations: Nevada
In addition to your salary Elevance Health offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the range the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Job Level:
Non-Management Non-ExemptWorkshift:
1st Shift (United States of America)Job Family:
CUS > Care RepsPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.
We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Required Experience:
Unclear Seniority
Employment Type
Full Time
