Sr Product Customer Insights Manager Customer Experience and Business Trends

Amazon is looking for a Sr. Product & Customer Insights Manager to join our Customer Experience and Business Trends team. Our teams mission is to deeply understand and improve customer experiences globally. As a Sr. Product & Customer Insights manager on the team you will play a crucial role in shaping the future of our selling partners experience.

The right candidate will have a passion for understanding the competitive landscape assessing the end to end experience of selling partners and building strong partnership across business teams to drive changes. You have a strong foundation in research and analytics and the ability to understand the business context behind the data while continuously striving to identify actionable insights. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners while demonstrating strong sense of urgency and commitment.

You will make recommendations to senior leaders and partner with business leaders in developing business actions that directly impact our selling partners.

Key job responsibilities
Discover track and evaluate global industry trends
Translate complex business problems into analysis requirements and create hypotheses.
Own and execute large and complex studies end to end including scope alignment with business leaders methodology design data collection and analysis recommendations and presenting results to senior leaders
Work with business leaders and their teams to drive growth process and cost efficiency improvements through study results
Create and contribute to team roadmap by synthesizing business priorities selling partner needs and industry trends.
Contribute to a team culture of experimentation and innovation

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.

Bachelors degree or equivalent
5 years of product or program management product marketing business development or technology experience
Experience working across functional teams and senior stakeholders
Experience in quantitative and qualitative research
Experience owning/driving roadmap strategy and definition

Experience in influencing senior leadership through data driven insights
MBA
Experience in delivering endtoend customer research studies including study design fieldwork (qualitative research moderation and survey analysis recommendations reporting and presentation of results to senior leadership
Experience in areas such as management consulting internet technology retail consumer goods
Ability to conduct research in Spanish German or Hindi
Excellent written and verbal communication skills in English with a proven ability to present in a clear and concise manner to a variety of audiences including senior leadership
Experience in retail or 3P businesses or B2B research
Strong business acumen
Selfstarter possesses flexibility to work in a fastchanging environment and ambiguous situations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.