SAP Customer Success Manager | Brisbane
SAP Customer Success Manager | Brisbane
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Job Description
DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in SAP expertise delivering fit-for-purpose solutions across greenfield and brownfield implementations change management and ongoing AMS services. Recently we were awarded Partner of the Year for SAP S/4HANA Cloud public edition ANZ and the SAP Australia Partner Excellence Award for Move to SAP S/4HANA.
As a Customer Success Manager based in the Brisbane area you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. Youll work closely with clients post-implementation to drive adoption satisfaction and growth while also contributing strategically to DyFlexs regional presence.
Tasks
Key Responsibilities
- Work from home with travel required to customer sites across Brisbane and the broader Queensland region
- Own the post-sales relationship with assigned customers ensuring they achieve their desired outcomes through SAP solutions
- Develop and manage customer success plans including forecasting account strategies and engagement roadmaps
- Monitor customer health metrics satisfaction scores and usage trends to proactively address risks and opportunities
- Collaborate with Sales Operations and Support teams to drive renewals upsells and long-term customer value
- Act as a trusted advisor helping customers navigate transformational change and optimise their SAP environments
- Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
- Build deep relationships with key decision-makers and stakeholders across customer organisations
- Advocate for customer needs internally contributing to product and service improvements
- Meet or exceed goals for customer satisfaction retention and portfolio growth
Requirements
- Relevant tertiary qualifications in a technical business or software-related field
- Proven experience in customer success account management or post-sales consulting within the tech or enterprise software space
- Strong understanding of SAP solutions and delivery models (S/4HANA Cloud AMS etc.)
- Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
- Experience working in a fast-paced customer-centric and multi-cultural environment
- Knowledge of cloud computing and emerging enterprise technologies
- Exceptional written and verbal communication skills in English
- Strong interpersonal skills able to build trust influence outcomes and manage multiple stakeholders
- Self-motivated and highly organised with a strong sense of ownership and ability to manage competing priorities
- Innovative mindset with a focus on improving processes and delivering scalable success
Benefits
- Work hands on with SAPs newest technologies including S/4HANA BTP and Joule
- Benefit from competitive pay company-provided laptop and supportive work-life balance
- Join a fast-growing SAP partner delivering projects with some of Australias leading enterprises
This is a fantastic opportunity to work with a hands-on team and top talent with a focus on building our presence in Queensland.
DyFlex is committed to providing a safe flexible and respectful environment for staff free from discrimination bullying and harassment. We are proud of our diverse and inclusive team as we continually improve together and achieve the best outcomes for our customers we are the regions leading SAP Platinum Partner!
Please note:
- Visa sponsorship is not available
- Only QLD-based candidates will be considered
Employment Type
Full Time
