Customer Success Manager Amazon Publisher Cloud

Amazon Publisher Cloud is a gamechanging new service that operates at the intersection of advertising signal collaboration and cloud services. Built on AWS Clean Rooms APC is the first and only service enabling advertisers to activate more efficient campaigns powered by exclusive signal collaboration between leading publishers and Amazon Ads. In this role you will be a key contributor within an entrepreneurial team tackling some of the most exciting and complex opportunities in digital advertising.

In this organization youll experience the benefits of working in a dynamic entrepreneurial environment while leveraging the resources of one of the worlds leading companies. We are seeking a Strategic Account Manager to join the Amazon Publisher Cloud team to help build industryleading solutions for publishers. In this role you will have the opportunity to join Amazons quickly growing advertising business own strategic relationships with large publishers and drive strategy and adoption of our industryleading publisher solutions. In this role you will be a key leader within an entrepreneurial team tackling some of the most exciting and complex opportunities in digital advertising.


Key job responsibilities
*Manage product activation and overall customer experience for strategic web and streaming TV publishers.

*Employ a consultative customer obsessed and longterm approach to build productive relationships with publishers.

*Successfully launch new publisher products and features share publisher and overall marketplace feedback and guide program strategy.

*Analyze publisher signals and performance data and provide datadriven insights to improve our advertising programs.

*Train publishers on program tools and provide strategic guidance to publishers on Amazon Ads solutions.

*Define processes and workflows that help deliver amazing customer experiences.

*Develop solutions to address key operational challenges customer pain points and sources of friction.

*Translate publisher feedback into product requirements and collect market intelligence to help guide the overall direction of the program.

About the team
Amazon Publisher Services helps digital publishers around the world build and grow thriving businesses. We provide services and advanced technologies to web mobile app and advanced TV publishers of all sizes including many of comScores global top 100 to help them monetize their content with demand from multiple programmatic buyers. Our serverside header bidding solutions are fast and reliable across devices handling billions of queries per day delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.

3 years of digital advertising and client facing roles experience
Experience analyzing data and best practices to assess performance drivers
At least 2 years of work experience leading partnerships with web or streaming TV publishers or advertisers.
Bachelors Degree in Business or other related field.

Experience managing large publishers and deep understanding of publisher challenges.
Knowledge of data clean rooms publisher ad tech and the programmatic advertising space.
Excellent quantitative and analytical skills being comfortable with pulling reports diving deep into the data and analyzing trends.
Strong verbal and written communication skills ability to effectively communicate across a broad range of technical and nontechnical people.
Experience diagnosing and resolving technical issues with Product Management and Engineering.
Customerdriven product thinking and ability to identify and prioritize product requests.
Team player with strong persuasion skills.
Proactive attitude with excellent project management organizational and analytical skills.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61500/year in our lowest geographic market up to $131600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.