Administrative Coordinator
Administrative Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and detailoriented member to join our dynamic BSC Application Processing and Support team. In this role the candidate will be responsible for accurately entering updating and maintaining data in our systems to ensure data integrity and support our operational needs. This position is ideal for someone who is organized analytical and eager to develop their skills in data management. The ideal candidate will be based in Waterloo with a minimum inoffice presence of three days per week.
Position Responsibilities:
- Utilize the DPS system to efficiently process a minimum of 200 applications per day from email fax and MFT ensuring daily service levels and resolving error batches quickly.
- Address and resolve Mismatch and Reject queue items follow up as needed and process returned safety catch notifications.
- Retrieve CSP applications from the client portal update the Excel tracker manage CSP Incomplete reporting and follow up with lenders.
- Conduct audits of applications and emails; pull faxes from the Rightfax server; and assist with managing multiple team inboxes prioritizing escalations.
- Issue indemnification certificates as requested by brokers and handle phone calls and emails to service broker requests.
Required Qualifications:
- High school diploma or equivalent; an associate degree or coursework in business information technology or a related field is a plus.
- Strong attention to detail and accuracy.
- Knowledge of data entry and management tools (Microsoft Excel Word SharePoint).
- Exceptional organizational and timemanagement skills.
- Ability to work independently and as part of a team.
- Excellent communication skills both written and verbal.
- Willingness to learn and adapt to new tools and technologies.
Preferred Qualifications:
- Accurately enter and update data in company databases and systems.
- Verify and validate data to ensure consistency and accuracy.
- Assist in data cleaning and preparation tasks to support various projects.
- Identify and resolve data discrepancies and report any issues to the supervisor.
- Maintain confidentiality and security of sensitive information.
- Collaborate with team members to improve data processes and workflows.
- Generate basic reports and summaries as needed.
- Provide support for adhoc data requests and projects.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$38250.00 CAD $63750.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
