Amazon Tours Manager Amazon Tours
Amazon Tours Manager Amazon Tours
Posted on :
01-05-2025
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1 Vacancy
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Job Description
Amazon is seeking a dynamic and experienced Tour Manager to oversee our Tour Leader program at multiple Fulfillment Centers. This role is crucial in ensuring the delivery of highquality engaging tours that showcase Amazons innovation technology and commitment to our employees and the environment. The Tour Manager will be responsible for remotely managing a team of Tour Leaders across various locations with frequent travel to different sites for inperson observations audits and development work. The ideal candidate will have strong leadership skills a passion for customer experience and the ability to drive performance in a remote management setting.
Travel up to 25
Key job responsibilities
manage and develop a team of Tour Leaders across multiple Robotics Fulfillment Centers.
deliver highcaliber Fulfillment Center tours to VIP audiences.
Tourdelivery knowledge to travel frequently to different locations to observe tours conduct audits and provide onsite coaching and feedback.
hire and onboard new Tour Leaders as needed to maintain optimal staffing levels.
with product and marketing teams to ensure tours are delivered as designed and meet established goals for capacity traffic and customer perception.
and implement strategies to continuously improve tour quality and Leader performance.
tour feedback and performance metrics to identify areas for improvement and implement action plans.
all tours comply with safety regulations and Amazons policies.
and deliver training programs to keep Tour Leaders updated on new technologies company initiatives and best practices in tour delivery.
tour schedules and capacity across multiple locations to optimize resource utilization.
as a liaison between the tour program and other departments within Amazon to facilitate smooth operations and address any issues that arise.
A day in the life
As a Tour Manager your days will be varied and dynamic. When working remotely youll start your day by checking in with your team of Tour Leaders across different time zones addressing any urgent issues or questions. Youll review performance metrics and customer feedback identifying trends and areas for improvement.
Throughout the day youll have virtual coaching sessions with individual Tour Leaders discussing their performance and providing guidance on enhancing their tour delivery. Youll also participate in meetings with product and marketing teams to discuss tour content updates promotional strategies and performance against goals.
When traveling to Fulfillment Centers your day will involve observing multiple tours taking detailed notes and providing immediate feedback to Tour Leaders. Youll meet with local leadership to discuss the tour programs impact and any sitespecific considerations. You may also conduct training sessions or workshops to address common areas for improvement across your team.
About the team
Youll be joining a dedicated team of Tour Program leaders who are passionate about showcasing Amazons innovation and commitment to excellence. Our team works closely with various departments including Operations Human Resources Public Relations and Marketing to ensure our tours effectively communicate Amazons story and values.
Were a collaborative group that values creativity datadriven decision making and continuous improvement. As a Tour Manager youll play a key role in shaping the development of our Tour Leaders and the evolution of our tour program. Youll have the opportunity to contribute to strategic initiatives that enhance the publics understanding of Amazons cuttingedge fulfillment operations and our broader company mission.
This role offers an exciting opportunity to lead a team in a fastpaced innovative environment while developing your skills in remote management training and development and crossfunctional collaboration. Join us in elevating Amazons tour experience and inspiring both our visitors and our Tour Leaders!
Recent professional communications or public relations experience
Bachelors degree in communications PR or a related field
Strong fluency in English and German
Management Experience
Excellent written & verbal skills
Ability to Earn Trust at all levels and maintain a high level of professionalism
Ability to quickly adapt to a changing work environment and priorities
Fulfillment Center Experience & Knowledge
Public Speaking or PR Experience
Additional knowledge of other languages
Customer Service (Zendesk)
Experience working with and leading teams in different locations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Travel up to 25
Key job responsibilities
manage and develop a team of Tour Leaders across multiple Robotics Fulfillment Centers.
deliver highcaliber Fulfillment Center tours to VIP audiences.
Tourdelivery knowledge to travel frequently to different locations to observe tours conduct audits and provide onsite coaching and feedback.
hire and onboard new Tour Leaders as needed to maintain optimal staffing levels.
with product and marketing teams to ensure tours are delivered as designed and meet established goals for capacity traffic and customer perception.
and implement strategies to continuously improve tour quality and Leader performance.
tour feedback and performance metrics to identify areas for improvement and implement action plans.
all tours comply with safety regulations and Amazons policies.
and deliver training programs to keep Tour Leaders updated on new technologies company initiatives and best practices in tour delivery.
tour schedules and capacity across multiple locations to optimize resource utilization.
as a liaison between the tour program and other departments within Amazon to facilitate smooth operations and address any issues that arise.
A day in the life
As a Tour Manager your days will be varied and dynamic. When working remotely youll start your day by checking in with your team of Tour Leaders across different time zones addressing any urgent issues or questions. Youll review performance metrics and customer feedback identifying trends and areas for improvement.
Throughout the day youll have virtual coaching sessions with individual Tour Leaders discussing their performance and providing guidance on enhancing their tour delivery. Youll also participate in meetings with product and marketing teams to discuss tour content updates promotional strategies and performance against goals.
When traveling to Fulfillment Centers your day will involve observing multiple tours taking detailed notes and providing immediate feedback to Tour Leaders. Youll meet with local leadership to discuss the tour programs impact and any sitespecific considerations. You may also conduct training sessions or workshops to address common areas for improvement across your team.
About the team
Youll be joining a dedicated team of Tour Program leaders who are passionate about showcasing Amazons innovation and commitment to excellence. Our team works closely with various departments including Operations Human Resources Public Relations and Marketing to ensure our tours effectively communicate Amazons story and values.
Were a collaborative group that values creativity datadriven decision making and continuous improvement. As a Tour Manager youll play a key role in shaping the development of our Tour Leaders and the evolution of our tour program. Youll have the opportunity to contribute to strategic initiatives that enhance the publics understanding of Amazons cuttingedge fulfillment operations and our broader company mission.
This role offers an exciting opportunity to lead a team in a fastpaced innovative environment while developing your skills in remote management training and development and crossfunctional collaboration. Join us in elevating Amazons tour experience and inspiring both our visitors and our Tour Leaders!
Recent professional communications or public relations experience
Bachelors degree in communications PR or a related field
Strong fluency in English and German
Management Experience
Excellent written & verbal skills
Ability to Earn Trust at all levels and maintain a high level of professionalism
Ability to quickly adapt to a changing work environment and priorities
Fulfillment Center Experience & Knowledge
Public Speaking or PR Experience
Additional knowledge of other languages
Customer Service (Zendesk)
Experience working with and leading teams in different locations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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