Complaints Officer
Complaints Officer
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Job Description
We are working closely alongside a Local Authority in Greenwich to assist with the appointment of a Complaints Officer on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 14.74 18.49 per Hour
Summary:
We are seeking a detailoriented and proactive Complaints Officer to support the customer complaints and statutory enquiry service within the Asset Management & Repairs Services section. This includes handling Freedom of Information (FOI) and Data Protection requests (DPRs) and supporting service improvement efforts.
Responsibilities:
- Log and record all complaints and enquiries (including from MPs and Councillors) in line with corporate procedures
- Draft and proofread written responses using information gathered from staff and IT systems
- Investigate and coordinate accurate timely replies to high service standards
- Assist with monitoring performance and reporting service issues to management
- Support and promote a problemsolving approach to complaints resolution
- Fully utilise IT systems such as CRM Excel Adobe PDF Word and other required platforms
- Contribute to ongoing service improvement projects and ad hoc tasks
Essentials:
- Experience in administrative roles involving correspondence handling and complaint resolution
- Strong written communication and grammar skills
- Excellent IT proficiency across standard software and CRM tool
- Ability to work collaboratively meet deadlines and maintain accuracy under pressure
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1513384
Employment Type
Full Time
