Operations Technical Specialist - Limassol Cyprus

An exciting opportunity for an Operations Technical Specialist to join a fastgrowing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol Cyprus!

Emerald Zebra Recruitment on behalf of our client a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments we are seeking an Operations Technical Specialist to join onsite their expanding Operations team based in Limassol Cyprus. If youre skilled and proactive and ready to grow within a thriving industry we love to hear from you!

The Company

It is the largest company in the Groups portfolio and one of the most trusted partners in the iGaming sector in relation to payments. It was founded in 2020 with the intent of breaking down industry specific barriers when it comes to banking. Licensed in multiple jurisdictions process over 2bn in payments annually and boast a strong team of professionals which continues to grow year on year.

The Role

As the Operations Technical Specialist you will own and optimize the endtoend processes that power the companys operational systems and tools.

• Own and manage the full lifecycle of operational tools (e.g. Intercom JIRA Zendesk) ensuring information is structured accessible and aligned to business needs.
• Integrate new tools and maintain current systems to support Ops workflows minimize downtime and drive performance across platforms.
• Lead the first 6month setup and delivery of continuous improvement initiatives evaluating inefficiencies proposing solutions and executing upgrades.
• Improve workflows by building and maintaining automation scripts chatbots and other scalable solutions that enhance productivity and reduce manual effort.
• Ensure smooth operation and maintenance of teamwide communication channels helping teams stay aligned and informed.
• Build and maintain realtime dashboards and data visualizations to provide visibility into operational performance KPIs and system health.
• Design and implement crossfunctional projects that enhance the coordination and impact of operations working closely with stakeholders across departments.
• Act as the goto expert for realtime technical troubleshooting and support helping Ops users quickly resolve issues and maintain workflow continuity.

Your Profile

A skilled and proactive Operations Technical Specialist. You thrive at the intersection of operations and technology developing scalable workflows automations and integrations while providing realtime support to ensure seamless daytoday across teams.

• Minimum 2 years of experience in an operations technical support or systems role within a fastpaced environment.
• Proficiency in tools such as Intercom JIRA Zendesk and experience with automation platforms.
• Strong problemsolving skills with a passion for optimizing workflows and system efficiency.
• Experience in building dashboards
• Excellent communication and project management skills; comfortable managing multiple priorities and crossfunctional initiatives.

What is on offer

• Salary: Circa EURgross/year
• Discretionary Performance Bonus
• Training and development
• Strong experienced team to work with
• Multiple growth opportunities

If you are interested in this job opportunity and your profile matches the above Apply Now by visiting the link below. For more information email: