Technical Operations Manager
Technical Operations Manager
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Technical Operations ManagerWhat does a successful Technical Operations Manager do at Fiserv
As the Technical Operations Manager in the Embedded Finance group you will oversee the daytoday operations of our embedded finance solutions ensuring seamless integration and optimal performance. You will provide leadership in working across functional teams driving strategic initiatives and ensuring delivery of reliable high performing solutions for our clients. You will work closely with various departments including DevOps development and customer service to deliver exceptional service and innovative financial solutions.
What you will do:
- Provide oversight of entire operations including onboarding delivery transition and production support ensuring efficiency and quality in a 24/7 environment.
- Develop and execute strategic plans to achieve operational objectives including automation quality improvement and timely delivery.
- Ensure compliance with cyber risk and development teams conducting regular audits and inspections.
- Lead and develop a highperforming team fostering a culture of continuous improvement and innovation.
- Collaborate with internal stakeholders to create effective business plans and drive key improvements in client onboarding and support.
- Act as a subject matter expert on embedded finance solutions providing guidance and analysis for new business proposals as it relates to the technical architecture of the solution.
What you will need to have:
- Bachelors degree in Computer Science Software Engineering or a related field or an equivalent combination of education work and/or military experience.
- 7 years of team leadership experience in a relevant field with a proven track record of operational excellence.
- 7 years of experience demonstrating a strong understanding of agile delivery frameworks quality programs and best practices.
- 7 years of experience with DevOps Agile and/or Six Sigma principles.
- Broad technical architecture experience.
- 7 years of expertise in monitoring and alerting software such as Dynatrace Data Dog Splunk and Grafana.
What would be great to have:
- Database Administration and programming skills.
- Experience in the Embedded Finance industry.
- Proven ability to partner with thirdparties and vendor partners.
- Exceptional business judgment and the ability to handle multiple priorities.
Important information about this role:
- In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Employment Type
Full-Time
