Customer Service Team Leader - Limassol Cyprus
Customer Service Team Leader - Limassol Cyprus
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
An exciting opportunity for a Customer Service Team Leader to join a fastgrowing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol Cyprus!
Emerald Zebra Recruitment on behalf of our client a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments we are seeking a Customer Service Team Leader to join onsite their expanding Operations team based in Limassol Cyprus. If youre driven customerfocused and ready to grow within a thriving industry we love to hear from you!
The Company
It is the largest company in the Groups portfolio and one of the most trusted partners in the iGaming sector in relation to payments. It was founded in 2020 with the intent of breaking down industry specific barriers when it comes to banking. Licensed in multiple jurisdictions process over 2bn in payments annually and boast a strong team of professionals which continues to grow year on year.
The Role
As the Customer Service Team Leader you will be leading and elevating a highperforming customer support team. Youll guide your team to deliver exceptional service drive process improvement and collaborate crossfunctionally to optimise the overall customer journey.
- Lead coach and inspire a team of five Customer Service Associates (located globally and working in shifts) to exceed performance targets.
- Oversee delivery of KPIs (CSAT FRT AHT AIPH) and ensure a high standard of service quality.
- Conduct regular performance reviews training sessions and career development planning.
- Handle complex customer escalations with a solutionfirst mindset.
- Analyse support trends and customer feedback to propose process improvements.
- Collaborate with crossfunctional teams to drive issue resolution and feature enhancements.
- Focus on automation and selfservice tools to reduce response times.
- Create and deliver weekly and monthly performance reports with actionable insights.
Your Profile
A highly motivated empathetic datadriven and people focused Customer Service Team Leader.
- 3 years in Customer Support with 1 year in a leadership role
- Fintech or SaaS experience strongly preferred
- Strong analytical skills
- Experience in managing global remote teams
- Proficient with CRM tools like Intercom JIRA and Zendesk
- Excellent communication and coaching skills
- Passion for customer success and operational excellence
- Comfortable in a fastpaced scaleup environment
- Available to work shifts up to 9:00 pm (Monday Friday)
What is on offer
- Salary: Circa EURgross/year
- Discretionary Performance Bonus
- Training and development
- Strong experienced team to work with
- Multiple growth opportunities
If you are interested in this job opportunity and your profile matches the above Apply Now by visiting the link below. For more information email:
Employment Type
Full Time
