Head of Laundry Operations Quality Assurance
Head of Laundry Operations Quality Assurance
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Job Description
Position: Head of Laundry Operations & Quality Assurance
Industry: Cleaning & Laundry Services
Location: Nairobi Kenya
Salary: Competitive based on experience
Type: Fulltime
About the Client:
Our client is a fastgrowing professional laundry provider committed to quality garment care and exceptional customer service. As they scale operations they are seeking a dynamic and experienced Head of Laundry Operations to lead and optimize their laundry and dry cleaning unit.
Job Purpose:
The Head of Laundry Operations will be responsible for supervising laundry teams enforcing quality control and ensuring smooth efficient service from garment pickup to delivery. This is a handson leadership role ideal for a candidate with deep technical expertise in laundry processes and strong team management skills.
Key Responsibilities:
- Lead and manage a team of laundry staff including stain removal specialists washers pressers and packers.
- Set daily production targets and monitor progress to ensure timely order completion.
- Oversee the full cycle of garment care from pickup to delivery.
- Implement and monitor quality control standards for fabric care and cleaning procedures.
- Train mentor and evaluate staff performance to ensure continuous improvement.
- Maintain laundry equipment troubleshoot issues and coordinate repairs as needed.
- Collaborate with logistics and customer service teams to ensure efficient and timely service.
- Track and report operational metrics using basic digital tools like Google Sheets and mobile apps.
Qualifications and Skills:
- Minimum 5 years experience in laundry operations preferably in hotel hospital or commercial laundry settings.
- Proven leadership skills with the ability to manage and motivate a diverse team.
- Indepth understanding of fabric types stain treatment methods and commercial laundry machinery.
- Strong organizational and multitasking skills.
- Effective communication skills and the ability to delegate responsibilities clearly.
- Techsavvy with the ability to use WhatsApp Business mobile apps and basic spreadsheets.
- High levels of integrity discipline and attention to detail.
Why Join Our Client
- Be part of a reputable and fastgrowing company with a focus on operational excellence.
- Work in a leadership capacity where your decisions impact service delivery and customer satisfaction.
- Competitive compensation package based on experience.
- Opportunity to implement improvements and shape the future of the business.
Interested in this opportunity
Submit your updated CV clearly indicating your relevant experience and leadership roles in laundry operations.
If you experience any challenges during the application process feel free to contact us on.
Application Deadline: Tuesday 6th May 2025.
Gap Recruitment Services Limited is a professional recruitment firm that does not charge candidates for placement and does not discriminate.
Your journey towards a leadership career in laundry operations starts here!
Employment Type
Full Time
