German Customer Support Specialist Hybrid in Malta
German Customer Support Specialist Hybrid in Malta
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Job Description
Looking for a New Adventure Discover a Career in Beautiful Malta!
Make the move to Malta a stunning island known for its crystalclear waters rich cultural heritage and vibrant job opportunities and take the next exciting step in your career!
Were searching for a proactive and detailoriented Customer Success Specialist to join our team. If you thrive in fastpaced environments and have a knack for problemsolving this could be your ideal role.
Role Overview:
As a Customer Support Specialist youll engage with customers through email and live chatno phone support required. Your role will involve reviewing content ensuring platform compliance identifying fraudulent activity and collaborating with the team to enhance user satisfaction.
Key Responsibilities:
- Provide prompt and effective responses to customer inquiries via email and chat
- Review usergenerated content to ensure it meets platform standards
- Detect and address suspicious or fraudulent activities with accuracy
- Maintain clear and organized records of customer interactions and resolutions
- Work closely with internal teams to refine support processes and improve customer satisfaction
- Use topnotch tools to provide precise and helpful responses
- Achieve individual and team performance goals
- Collaborate with both internal and clientside teams
- Stay current with moderation guidelines through regular training
- Adapt quickly to new workflows projects and client needs
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 01 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better worklife balance
Excited to take the next step in your customer support journey Apply now and well connect with you soon!
Employment Type
Full Time
