Onboarding Manager
Onboarding Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas bestinbreed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong doubledigit growth over the past several years and is backed by Insight Venture Partners a leading global private equity firm investing in highgrowth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our awardwinning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD being GRITTY being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers and the betterment of their careers and longterm financial wealth.
Job Title: Onboarding Manager
Job Description: As an Onboarding Manager you will play a pivotal role in encouraging partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale. You will set milestones for new program participants assist with peer group placement and run meetings to integrate members into their assigned groups. Additionally you will update systems train partners on using our platforms track members postonboarding provide feedback for process improvements and assist with event production.
Key Responsibilities:
Encourage partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale.
Set milestones for new program participants as they navigate the onboarding process and begin interacting with the MSP enablement community and TruMethods Peer groups.
Assist with Peer group placement by communicating known information to program management and operations functions.
Run onetoone and onetomany meetings following a process to integrate peer members into their assigned groups.
Update systems as designed and documented appropriately leveraging systems for communication and relationship management.
Train partners on how to use the MSP Enablement platforms to access the software and content needed to successfully participate in MSP Enablement programs.
Track members postonboarding to ensure that the onboarding program equips members to be successful.
Provide feedback on how to improve processes assisting with implementation and improvements that promote a positive program experience for partners.
Assist with event production by attending inperson and virtual peer quarterly events as needed.
Qualifications:
Proven experience in onboarding customer service or a related field.
Excellent communication and interpersonal skills.
Strong organizational and timemanagement abilities.
Proficiency in using CRM systems and other relevant software.
Ability to work independently and as part of a team.
Flexibility to attend inperson and virtual events as required.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Employment Type
Full Time
