Director of Quality Remote
Director of Quality Remote
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USD 95000 - 110000
1 Vacancy
Job Description
Schedule: Monday to Friday (Exempt)
Location: Remote
Pay: $
Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives Join us in helping patients preserve their vision and live healthier longer lives through tailored timely and intelligent care. This could be the perfect opportunity for you!
Summary:
We are seeking a Director of Quality to lead the development implementation and optimization of our training programs quality assurance initiatives and compliance efforts. This role will ensure our remote Care Coaches are consistently trained to deliver highquality compliant care to patients with chronic eye disease. The Director will work closely with the VP of Clinical Operations and other stakeholders to establish best practices identify areas for improvement and leverage AIdriven software solutions to enhance training and monitoring efforts.
Key Responsibilities:
Training Leadership & Development:
- Develop and oversee the training programs for Care Coaches to ensure they are equipped with the knowledge skills and resources to provide optimal patient care.
- Create a structured onboarding process for new Care Coaches including both inperson and virtual training modules in alignment with regulatory requirements and company standards.
- Implement continuous learning programs utilizing a blend of traditional and AIenabled learning tools to ensure ongoing development for Care Coaches in both clinical skills and customer service.
- Monitor and assess the effectiveness of training programs making recommendations for enhancements based on performance metrics and feedback.
Quality Assurance:
- Lead the design and implementation of quality assurance (QA) processes and standards to monitor and evaluate Care Coach performance.
- Regularly audit Care Coach interactions with patients including telehealth consultations to ensure adherence to best practices clinical guidelines and compliance requirements.
- Collaborate with clinical leadership to identify and address any gaps in service delivery ensuring that Care Coaches consistently meet or exceed performance metrics.
- Monitor EHR documentation and charting performance using traditional audit and AIdriven models to ensure compliance with chart documentation metrics.
- Utilize data analytics and AI tools to identify trends outliers and areas for improvement in service delivery.
Compliance & Regulatory Oversight:
- Ensure that all training quality assurance and service delivery processes comply with relevant healthcare regulations and accreditation standards (e.g. CMS HIPAA statespecific regulations etc..
- Regularly update training materials to reflect changes in regulations technology or best practices.
- Lead efforts to prepare for internal and external audits ensuring all documentation and training records are accurate complete and uptodate.
- Act as a subject matter expert on compliancerelated matters providing guidance and support to Care Coaches and other clinical team members.
AIEnabled Optimization:
- Leverage AIdriven technologies to optimize training programs quality assurance processes and compliance tracking.
- Collaborate with internal teams and technology partners to implement new tools and platforms that enhance training delivery performance monitoring and compliance tracking.
- Utilize AI insights to drive continuous improvement refine training approaches and ensure highquality patient care delivery.
Leadership & Team Development:
- Lead and mentor a team of training quality and compliance specialists ensuring they are equipped to support the Care Coaches and clinical leadership.
- Foster a culture of continuous improvement innovation and high performance within the team.
- Coordinate with other departments (e.g. Customer Success Enrollment Care Management Technology) to ensure alignment and efficient of training and quality programs.
Qualifications:
- Bachelors degree in healthcare nursing business administration or a related field (Masters preferred) or equivalent experience.
- Minimum of 5 years of leadership experience in training quality assurance and compliance within a healthcare setting preferably with experience in digital health or telehealth environments.
- Proven experience implementing AIenabled software or digital tools to optimize training quality monitoring and compliance functions.
- Strong knowledge of healthcare regulations including HIPAA Medicare/Medicaid and other relevant industry standards.
- Demonstrated ability to lead crossfunctional teams and drive results in a fastpaced dynamic environment.
- Excellent analytical problemsolving and decisionmaking skills with the ability to use data to inform actions and improvements.
- Strong communication and interpersonal skills with the ability to engage and influence stakeholders at all levels of the organization.
Preferred Skills:
- Experience working with ophthalmic or chronic disease management settings.
- Familiarity with AIdriven learning platforms performance monitoring tools and patient engagement technologies.
- Knowledge of the certification processes and training requirements for Certified Ophthalmic Assistants (COAs) or similar roles.
Benefits:
At Lumata Health we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees 8 paid holidays and discretionary time off (DTO). As we grow so will our benefits package. We hope youll be a part of that growth!
- 401(k)
- Dental Insurance
- Flexible spending account
- Health Insurance
- Life Insurance
- Paid time off
- Parental leave
- Referral program
- Vision Insurance
- Employee Wellness Program
Our Culture
At Lumata we foster a dynamic inclusive and supportive remote work environment. We prioritize trust collaboration and continuous learning ensuring a healthy worklife balance.
Collaboration: Stay connected through regular team meetings and open communication.
Inclusivity: A diverse team where everyone feels welcome and valued.
Fun Culture: Engage in chats centered around health wellness celebrations and more.
Recognition: Regular feedback performance incentives and growth opportunities.
Join Lumata and be part of a forwardthinking remotefirst team where your contributions make a difference and your wellbeing is prioritized.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability you may contact us at: (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.
Important Notice:
This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @. If you receive any communication about your application from an email not ending in @ it is fraudulent. Below are some website options where you can report such activity: be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement we will not consider or agree to payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Disclaimer:
This job description is subject to change based on business needs advancements in regulations and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the companys goals and objectives.
Required Experience:
Director
Employment Type
Full-Time
