Sr. Customer Quality Manager
Sr. Customer Quality Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Im collaborating with a well-established client in the semiconductor sector to identify a Senior Customer Quality Leader who will oversee global quality operations and drive strategic customer satisfaction initiatives.
This is a mission-critical leadership position offering broad visibility and influence across the organization. Its an ideal opportunity for a seasoned quality professional with deep expertise in customer-facing roles within the semiconductor industry and a strong track record of leading teams and managing complex client relationships.
Job Description:
San Jose California U.S. Onsite / Hybrid Full-Time Relocation Available
A global technology innovator in the advanced electronics and semiconductor space is seeking a senior-level quality leader to oversee customer satisfaction issue resolution and product reliability performance at scale. This role is ideal for a strategic thinker with strong communication skills and deep technical knowledge in customer-facing quality functions.
This position plays a critical leadership role serving as a direct liaison between technical teams and global clients and requires extensive experience with complex manufacturing and high-reliability environments.
What Youll Do:
Be the face of quality for our customers lead manage and inspire a high-performing quality engineering team.
Serve as the go-to expert on all quality matters ensuring alignment between customer expectations and internal standards.
Drive problem resolution with 8D methodology ensuring timely effective and data-driven responses to customer concerns.
Collaborate across engineering test product and field sales teams to elevate customer satisfaction.
Read customer audits change notifications and support approval processes for products.
Travel worldwide as needed to visit customer sites and strengthen relationships. What Were
Looking For
A B.S. in Electrical Engineering or a related technical field 10 years in customer quality engineering in the semiconductor industr.
Expert in 8D problem-solving and quality systems.
Experience communicating directly with customers in a Quality Manager capacity.
Strong understanding of semiconductor manufacturing and product lifecycle.
Exceptional technical writing skills with an ability to turn data into clear actionable reports.
Willingness to travel internationally as needed
Bonus: Fluency in Mandarin for written and verbal communication is a plus
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Confidentiality Note:
Due to the nature of this opportunity client and company details will only be shared with candidates who meet the core requirements and express strong genuine interest. This is a retained high-priority search conducted on behalf of a long-term client partner.
Employment Type
Full Time
