Summer Receptionist
Summer Receptionist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Key details
Location:Edinburgh
Department:Lettings
Duration:Temporary fixedterm contract from May/June until mid/end September 2025
Hours of Work:37.5hoursMonday to Friday 09:0017:30
About the role
This role will provide an excellent opportunity to gain practical experience collaborate with property professionals and a chance to develop skills that will be valuable for your future career.
The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and existing clients. You will work closely with your colleagues in your team to ensure we deliver a bestinclass customer experience and by doing so achieve a marketleading position in our target areas.
In your role as a frontofhouse administrator you will provide a highly effective frontline reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone email and facetoface). In addition you will provide administrative support to ensure the efficient operation of the department and look after the general reception areas of the branch to ensure a welcoming environment for our customers.
You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience. In addition you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.
Key responsibilities
- Providing administrative support ensuring the efficient operation of the department and office premises including stock management
- Managing all phone calls and voicemail queries
- Greeting clients suppliers and associated professionals face to face
- Providing the highest standard of client care and satisfaction
- Ensuring standards are met and a continuous learning approach is adopted
- Management of the viewing calendars and appointments
- Management of a database of applicants for available properties
- Managing the main lettings email inbox
- Managing keys in and out of the office
- Liaising with viewers/coordinators to best manage diaries/viewings
Key requirements
- Administrative and call handling experience
- Complete administration and processes thoroughly and methodically
- Good geographical knowledge of Edinburgh
- Proficient in the use of IT systems including MS Word Excel & Outlook
- Be a team player and can build good working relationships with other teams
- Can multitask and thrive in a close team environment
- Have a flexible approach to work and show initiative
- Good attention to detail
Competencies
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
About us
Employment Type
Full-Time
