Global Market Customer Insights Manager
Global Market Customer Insights Manager
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Job Description
Who we are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20000 professionals and a network of 10000 points of sale in 26 countries Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a Top Employer 2025 in Europe North America and Latin America Australia and New Zeland by the Top Employers Institute. Additionally we are proud to be the first Italian multinational to be certified among the Global Leading Employers 2025. This recognition spans all 26 countries where we operate.
In Amplifon we believe people are the most important component of our success. Thanks to our bestinclass Hearing Care Professionals and front and backoffice Teams we are able to put the everyday taps pops and splashes back into the lives of our customers. We believe that its only through strong investment in talent engagement continuous professional development support and recognition that our people can exceed every limit and build a fulfilling career. Aligned to this goal we offer a hybryd working policy allowing employees to work 9 days/month remotely.
What we are looking for
The Global Market & Customer Insights Manager drives the development and delivery of market research and customer insights initiatives worldwide. This role transforms insights into actionable strategies that fuel growth optimize customer experience and support key business decisions.
Key Responsibilities include:
- Define and execute a global market and customer insights strategy aligned to business goals.
- Lead qualitative and quantitative research projects internally and with external agencies.
- Analyze customer needs behaviors and satisfaction across markets to inform strategies.
- Track market trends competitive dynamics and emerging opportunities.
- Deliver clear actionable insights through presentations dashboards and reports.
- Partner with Marketing Product Retail Excellence and Leadership teams to embed insights into plans.
- Manage research vendors to ensure quality efficiency and innovation.
- Define and monitor key metrics related to market and customer performance.
What youll need
- Degree in Business Marketing or related fields.
- 10 years experience in Market Research and Insights roles ideally global/regional.
- Expertise in both qualitative and quantitative research methodologies.
- Strong data analysis and visualization skills (e.g. Power BI Excel).
- Experience influencing senior stakeholders through datadriven storytelling.
- Fluent in Italian and English; additional languages are a plus.
- Global mindset and ability to work across cultures.
- Strategic thinking and analytical rigor
- Customerfirst approach
- Strong business acumen
- Clear impactful communication with a collaborative and agile mindset
Required Experience:
Exec
Employment Type
Full-Time
