Senior Commercial eCommerce Business Analyst
Senior Commercial eCommerce Business Analyst
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1 Vacancy
Job Description
Job Description
We are seeking a seasoned commercially focused eCommerce savvy Senior Business Analyst to join the Global Digital Commerce Team. You will work across two business areas:
- Consultancy providing eCommerce best practice process analysis and strategy
- Technical Product Development translating commercial outcomes into appropriate technical design solutions supporting a scalable global design product.
Reporting to the Global Digital Commerce & SelfServe Lead this role will closely collaborate with the Commercial Product Manager Technical Product Owner Commercial Optimisation and Performance Acceleration Lead as well as a crossfunctional global product team and stakeholders.
This position is ideal for a BA with strong domain knowledge in eCommerce and multisegment transactional journeys (B2B B2C B2B2C) as well as experience working with enterpriselevel commerce cloud platforms especially in a multicountry environment. We have particular interest in applications from senior BAs experienced in implementing global digital payments products and platforms including KYC and global payments systems process management.
This is a remote role and can be based anywhere in Europe.
Responsibilities:
- Document business and functional requirements extracting knowledge from key stakeholders and translating into structured user stories with an emphasis on assessing commercial and operational value outcomes. Support in developing business cases to evaluate the value of development investment and global commercial value outcomes.
- Facilitate workshops engaging with global stakeholders to gather and validate requirements. Own requirements for team deliverables present stories and customer journeys to ensure alignment.
- Analyse and document asis business processes mapping out current and future states to enhance business operations.
- Work with Technical Analyst Subject Matter Expert and the Delivery Team to validate acceptance criteria adjust requirements as needed and contribute to estimation and iteration planning sessions
- Define and manage endtoend or integration requirements across multiple teams and systems to support seamless customer experiences working closely with technical teams to translate business and functional requirements into structured technical designs and specifications.
- Support business process changes stemming from customer journey or operational process updates collaborating with stakeholders to ensure effective implementation.
- Support the full product lifecycle including sprint activities providing updates and risk assessments to leadership assisting in testing user acceptance and continuous improvement oversee endtoend seamless .
- Codify best practice with all teams to ensure standards are met.
About You
- Are focused on business value and delivery focused
- Are a team player and have excellent communication skills
- Detail obsessed but an excellent storyteller to communicate and bring nontechnical audiences with you on the journey
- Use commercial rationale as well as technical design thinking in your solutioning approach
- Have the I am owning it attitude
- Want to work in a fastpaced environment based on continual improvement principles and iteration with the ability to deploy rapidly
- Possess the ability to initiate and complete tasks utilizing your influential skills to bring together the right individuals and motivate them towards progress.
- Can manage multiple projects simultaneously balancing quick wins with longterm improvements. Able to track dependencies flag risks early and ensure timely delivery of deliverables.
Required:
- Extensive experience working as a business analyst/product manager within eCommerce
- Demonstrable experience in digitalfirst sales preferably in a multimarket and/or multiconsumer (B2B/B2C/D2C) environment.
- Experience in implementing enterprise digital payments systems KYC process management & payments trends on a global scale
- Previous experience working in an Agile environment participating in daily standups sprint planning and backlog refinement. Able to pivot quickly based on changing priorities.
- Knowledge of ecommerce platforms such as Salesforce Commerce Cloud Magento SAP Commerce Cloud (Hybris). Enterprise CRM & ERP systems knowledge would be beneficial too.
- Animal Health or parallel regulated industry experience welcome but exposure to a wider variety of retail environments and cultures sought.
- Experience in documenting asis / tobe states with a proficiency in process mapping and modelling.
- Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.
- Professional proficiency in English is essential but fluency in other languages would be advantageous.
- Able to work across different time zones.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
RemoteShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/6/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Senior IC
Employment Type
Full-Time
