Service Delivery Lead

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver clientspecific workshops presentations and ad hoc sessions.
• Provide clientfacing technical training for new users of Remsofts solutions.
• Assist with project deliverables including process mapping data analysis and workshop facilitation.
• Document and communicate clientspecific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.

Qualifications:

• Language: English (French proficiency is a plus).
• Software: Extensive experience using Excel SQL Power BI and ERP systems (SAP Oracle Maximo etc..
• Years of Experience: 510 years in an assetintensive company or industrial supply organization ideally in inventory management supply chain management or maintenance.

Assets:

• Postsecondary education in Business Industrial Engineering or a related field.
• APICS or similar supply chain accreditation.
• Strong analytical and problemsolving skills.
• Ability to build strong longterm relationships with clients.
• Experience working within crossfunctional teams.
• Intellectual curiosity and a drive for continuous learning.

Location:

We are committed to finding the best candidate and are flexible regarding location. While Remsoft has headquarters in Fredericton New Brunswick and Ottawa Ontario we are open to a range of working arrangements for this role. Candidates can work fully remotely in a hybrid setup or from our office.

If this role aligns with your values and goals but you dont meet every requirement please still apply. Your fit in our team is as important as your technical skills and experience.

Remsoft is trusted by hundreds of industry leaders across more than 15 countries to solve their most complex planning and supply chain challenges.

Our software integrates advanced analytics AI and geospatial intelligence to support strategic foresight and operational agilityenabling clients to optimize performance and plan sustainably.

Whether managing millions of acres of forest land or improving asset reliability across global supply chains we help organizations increase efficiency improve transparency and deliver longterm value.

Rooted in a mission of empowerment through intelligence we provide the insights and tools needed to build a more resilient highvalue supply chain. With Remsoft organizations can plan with precision act with confidence and adapt to change.

• Culture The Remsoft culture promotes a healthy worklife balance. We welcome diversity support flexibility and care about individual wellbeing.
• Commitment Remsoft is passionate about making a difference locally and globally. We are committed to social and environmental sustainability.
• Collaboration At Remsoft we foster a collaborative environment where everyones contributions are valued. Company goals are visible and tracked and milestones are celebrated.
• Vibrant Culture We offer a tightknit team environment flexible work hours companywide goals and visibility an annual Remsoft Day holiday and regular team socials and celebrations.
• Healthy Environment Employees benefit from paid volunteer and personal days flexible work hours and the option to work from home parttime.