MT - AR - Cash application and reconciliation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

We are inviting applications for the role of an Management Trainee Accounts Receivable Specialist

Summary

Are you a selfstarter Do you enjoy working in a matrix environment & solving problems If so come and be part of our growing Accounts Receivable Team! As an Accounts Receivable (AR) Specialist you will be responsible for businesstobusiness Receivable activities related to one of Genpacts client portfolios a vital role in growing and sustaining growth for our clients businesses. Daily activities entail monitoring and managing existing accounts and building relationships with our customers.

Responsibilities

The AR Specialist will manage collections and account resolution with customers of delinquent accounts provide customer service develop payment arrangements and assist in resolving customer complaints and problem accounts.
Review aging reports and initiate calls to customers with pastdue balances to arrange for payment.
Track payment status on customer invoices and answer questions regarding problems with their accounts.
Advise customers of necessary actions and strategies for debt repayment.
Record information about financial status of clients and status of collection efforts.
Confer with customers via telephone to determine payment status and reasons for potential overdue payments.
Resolve customer complaints and research account discrepancies; analyze receivables data for customers.
Forecast cash collections evaluating and escalating issues to appropriate internal and external contacts.
Perform routine accounting reconciliations reduce account aging and establish clear and concise communications; participate in presentations of account receivables information.
Communicate with the team about the activity of daily operations to meet deadlines efficiently.
Daily interaction with outside customers including followup with customers when expected payment has not been received

Qualifications we seek in you!
Minimum Qualifications / Skills

Excellent verbal and written and communication skills.
International voice experience Customer Care Collections Sales etc.
Manages through multiple systems and competing priorities.
Collaborates & negotiates with multiple stakeholders in order to resolve issues.
Works well in a team environment while demonstrates good influencing skills.
Selfmotivated and resourceful. Eager to learn receptive to feedback and work instructions.
Good Excel skills

Preferred Qualifications/ Skills

Business to Business Collections experience.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.