Help Desk Specialist
Help Desk Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
The Help Desk Specialist functions with a high degree of autonomy under the direction of the ManagerCIS and is responsible for providing professional level CIS end user and general CIS support for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (NAMCs).
Primary Duties and Responsibilities
- Tier 2 support for printer tablet scan gun/RFID equipment PC/software troubleshooting and password resets
- Imaging PCs/Laptops and Laptop/Desktop hardware support
- General knowledge of Microsoft Active Directory related to user management such as password resets account management etc.
- Imaging PCs/Laptops
- Basic knowledge of Local Area Networks
- Knowledge of Printer/Fax troubleshooting support general maintenance
- Laptop/Desktop hardware support
- Microsoft Office Suite knowledge and troubleshooting knowhow (Word Excel PowerPoint etc.
- Email client configuration & setup (Outlook phone email setup etc.
- Knowledge of helpdesk/ ticketing system
- Knowledge of working with Projectors and conference room systems
- Basic Knowledge of IP Telephone systems
- Knowledge of Setup/troubleshoot mobile phones and tablets
- Knowledge of Antivirus/Anti Malware software
- Excellent communication skills as candidate will be directly interacting with users.
- Technical troubleshooting skills.
- Apply diagnostic utilities to aid in troubleshooting
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform handson fixes at the helpdesk level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications.
Qualifications and Competencies
- Proficiency using Microsoft Office Suites and related products
- Understanding of Office 365 and other email solutions
- Familiarity with Server 2010 and higher is required
- Ability to consistently meet deadlines is required
- Effective verbal nonverbal negotiation and written communication skills are required
- Sustaining a high degree of professionalism in interacting with internal and external customers is required
- Effective attention to detail problem solving analytical and organizational skills is required
- Exposure to the development of short and longterm global purchasing strategy is preferred
- Minimum of three years in a help desk position is preferred
- Knowledge of Citrix applications AS400 JDEdwards is preferred
- Experience supporting a manufacturing environment is preferred
Required Experience:
Unclear Seniority
Employment Type
Full Time
