Customer Support Engineer fmd
Customer Support Engineer fmd
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Job Description
Company Overview
Job Description/Preferred Qualifications
- Innovative Work Environment:Operate from our offices and labs in Jena where creativity and collaboration thrive.
- Global Exposure:Travel to customer sites worldwide for onsite support including service and systems installation with an estimated 25 travel requirement.
- CuttingEdge Testing:Collaborate with R&D disciplines on various tests and system configurations to ensure topnotch product performance.
- Documentation Excellence:Write comprehensive manuals and service documentation for our diverse range of products driving process and products standardizations.
- Empowerment:Train and support service engineers globally enhancing their skills and knowledge.
- Remote Assistance:Provide timely remote support to customers during escalations via emails phone and video conference.
- Technical Problem Solving: Evaluate analyze diagnose and solve technical equipment problems via telephone remote access or in person at customer locations. Leverage insights gained for ongoing enhancement.
- Field Service Reporting: Prepare detailed field service reports on customer support activities and provide documentation to other supporting functions on recurring problems.
Effective Communication:
- Leadership Reporting:Report directly to the Tech Support Manager.
- Timely Interaction:Maintain prompt communication with all partners.
- Presentation Skills:Present information effectively to management.
- Security Compliance:Adhere to all procedures within the company security policy.
- Safety Adherence:Follow all safety and health rules and regulations.
Minimum Qualifications
- Educational Background:University Degree in Electronics Electrical Engineering Mechanical Engineering or equivalent experience.
- Language Proficiency:Good communication skills in English and German.
- Technical Acumen:Strong system understanding.
- Multitasking Ability:Capable of handling multiple tasks efficiently.
- Stress Management:Able to work effectively under pressure.
- Motivation:Highly motivated and selfdriven.
- Preferred Experience:Technical support experience of multidisciplinary systems in similar organizations is an advantage.
- Software Proficiency: Proficiency in MS Office tools.
- Travel Willingness: Willingness to travel to customer sites on a regular basis (roughly 25.
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
