Principal TAM AWS Enterprise Support Strategic Industries

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS At AWS Enterprise Support were looking for a Principal Industry Expert Technical Account Manager (IETAM) to support our larger Technical Account Managers team in the Media and Entertainment industry and hence the customers by providing. This position will require the ability to travel 20 or more as needed.
The IETAM applies business knowledge and trends to drive innovation across all technologies including Media Supply Chain Live and OnDemand Video Streaming Content Production Media Data Analytics Artificial Intelligence for Media Compute Database Data Analytics Applicationlevel services Networking Serverless and more. This is not a sales role but rather an opportunity to lead the Center of Excellence for Media and Entertainment Industry in Enterprise Support. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology.

Principal IETAM in the Media and Entertainment vertical owns business acumen and alignment of all Technical Account Managers working in the industry. They create and update industry trainings to help close the gap of new/existing TAMs knowledge and readiness when engaging a Media and Entertainment customer to accelerate the value provided. IETAMs work with the other Media and Entertainment units inside AWS to drive consistent communications and more organized system approach to common issues for our customers. Partnering with external regulating bodies and AWS internal compliance units IETAMs provide a proactive approach to upcoming changes in the industry that can impact our customers.
IETAMs work closely with the TAM team to identify Operational Excellence opportunities identifying new processes automations technologies or trainings to improve our capabilities while reducing risk for our customers and growing customer satisfaction. Drive opportunities for our customers in the Industry to share experiences connect and network while encouraging the adoption of new or existing AWS Services aligned with best practices and architectures.

IETAMs stay informed on industry trends and regulations and ensure that TAMs are informed and educated in those matters while correlating the information with the workloads and services in use by our customers to elevate our pitch.
The ideal candidate is expected to have extensive experience in building Media and Entertainment capabilities in existing and upcoming solutions for Media Supply Chain Live and OnDemand Video Streaming Content Production Media Data Analytics Artificial Intelligence for Media. The candidate should be selfmotivated with the ability to develop and communicate support and product strategies for the Media and Entertainment industry. The candidate should have extensive experience in Technical Support Solution Design and Media and Entertainment Subject Matter Expertise.

A passion for educating training creating new frameworks and more efficient methods to execute technical activities while identifying the business impact of those.

Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation come join us!

Key job responsibilities
and maintain the Operational Excellence framework to share existing best practices and innovate for a continuous improvement approach in the Media and Entertainment industry.
and extend communication mechanisms to communicate with Media and Entertainment TAMs and other relevant industry focus units within AWS.
Media and Entertainment industry trends from a business and technological perspective with all TAMs in the industry.
the organization and of Media and Entertainment industry events encouraging customer networking and better AWS services adoption.
technical skills to investigate highly complex and ambiguous technical challenges and escalations related to the Media and Entertainment industry.
and equip the wider team of TAMs supporting Media and Entertainment customers by building and sharing bestpractice knowledge pertaining to Media and Entertainment technologies with the wider AWS Field Community.
across multiple functions within AWS such as Product Development Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers to support the Media and Entertainment industry.
Thought Leadership in the Media and Entertainment industry by sharing best practices through forums such as AWS blogs whitepapers reference architectures and public speaking events.
9. Identify create and update solutions for the workloads in the industry improving our value add portfolio.


A day in the life
Get to know how TAMs work with the links below:
See videos of some of our TAMs below:

the team
The Industry Expert TAM will work with the IETAMs from other industries and regions. The IETAM team supporting Strategic Industries. in Enterprise Support 10 Builders) lead the Industry Support Model globally 25 and interacts not only with Enterprise Support teams but aligns with Sales Account Teams Solution Architects and Costumer Solution Managers to drive a consistent messaging to our customers.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


10 years of experience in designing implementing and operating largescale enterprise applications within the Media and Entertainment industry with a strong emphasis on digital media platforms content delivery networks and video streaming solutions.
Experience in building and deploying cloudbased solutions for media and entertainment companies including content management systems digital asset management and video processing pipelines. Experience with relevant industry standards and protocols (e.g. SMPTE MPEG HLS DASH).
10 years of handson experience in core infrastructure technologies essential for media and entertainment operations including highperformance computing storage systems (SAN NAS) content delivery networks databases security solutions and infrastructure management tools. Knowledge of media workflows file formats and digital content lifecycle management.
Experience with cloud solutions (e.g. AWS Azure GCP) virtualization platforms software development methodologies (Agile DevOps) and operational management practices and frameworks (ITIL COBIT) within the context of media and entertainment technology stacks.

Expertise in emerging technologies and trends within the Media and Entertainment industry such as OvertheTop (OTT) platforms streaming services and content delivery networks (CDNs).
Experience in managing complex technical accounts including negotiating and managing contracts overseeing project deliverables and ensuring customer satisfaction.
Strong understanding of media production workflows content management systems and digital asset management solutions.
Familiarity with industry standards and regulations such as digital rights management (DRM) content protection and licensing agreements.
Understanding of security risk and compliance frameworks disaster recovery high availability architectures hardware operating systems and networking connectivity
Written communication skills including publicly available white papers or other documents
Oral presentation skills including delivery to an audience containing one or more decision maker(s)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164500/year in our lowest geographic market up to $284300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.