Ops Specialist AMXL Proactive APEx Team
Ops Specialist AMXL Proactive APEx Team
Posted on :
01-05-2025
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1 Vacancy
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Job Description
At Amazon we are working to be the most customercentric company on earth. The AMXL Proactive (APEx) team provides resolution to complex customer problems that come with buying delivering or installing HeavyBulky products. The Ops Specialist will be supporting an operations team handling the endtoend product and service experience for heavy & bulky products. The successful candidate will be able to support issues related to scheduled and nonscheduled deliveries by proactively resolving delivery defects and acting upon egregious escalations in a timely manner always working from the customer backwards. In addition will need to call customers to offer solutions for the delivery issue identified.
The ideal candidate must demonstrate strong Ownership and Deliver Results skills outstanding verbal and written communication skills and a commitment to excellence. In addition the candidate must be proficient in English and demonstrate outstanding collaboration and professional skills.
The successful candidate for this role will be a fast clear and independent thinker who is naturally curious about processes and how to improve them. The candidate should be focused on Quality while delivering results through specific metrics achievement as well as developing tasks with a constant analytical mindset.
The job requires work schedule flexibility (including weekends).
Proficient in speaking writing reading and listening in French Spanish German or Italian in addition to English.
Key job responsibilities
Take ownership of emerging issues that impact customers and business parties drive resolution and recommend ways to prevent similar issues in the future.
Demonstrate timely accurate and professional customer service and contact resolution.
Demonstrate clear and polite written and oral communication skills.
Effectively use HBS and SDS tools and internal dashboards in order to provide an accurate response and an exceptional customer and business parties experience.
Proactively escalate system and process issues as well as customer feedback trends to management.
Be the voice of the customer and provide feedback to the management team.
Adapt in a fastpaced constantly changing environment.
1 years of customer service experience
Proficient in speaking writing reading and listening in French Spanish German or Italian in addition to English.
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
2 years of customer service experience.
Experience with EU/NA Paragon/AC3 is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The ideal candidate must demonstrate strong Ownership and Deliver Results skills outstanding verbal and written communication skills and a commitment to excellence. In addition the candidate must be proficient in English and demonstrate outstanding collaboration and professional skills.
The successful candidate for this role will be a fast clear and independent thinker who is naturally curious about processes and how to improve them. The candidate should be focused on Quality while delivering results through specific metrics achievement as well as developing tasks with a constant analytical mindset.
The job requires work schedule flexibility (including weekends).
Proficient in speaking writing reading and listening in French Spanish German or Italian in addition to English.
Key job responsibilities
Take ownership of emerging issues that impact customers and business parties drive resolution and recommend ways to prevent similar issues in the future.
Demonstrate timely accurate and professional customer service and contact resolution.
Demonstrate clear and polite written and oral communication skills.
Effectively use HBS and SDS tools and internal dashboards in order to provide an accurate response and an exceptional customer and business parties experience.
Proactively escalate system and process issues as well as customer feedback trends to management.
Be the voice of the customer and provide feedback to the management team.
Adapt in a fastpaced constantly changing environment.
1 years of customer service experience
Proficient in speaking writing reading and listening in French Spanish German or Italian in addition to English.
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
2 years of customer service experience.
Experience with EU/NA Paragon/AC3 is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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