Client Success Operations Associate
Client Success Operations Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation we want you on our team!
The Role
As a Vendor Success Operations Associate you are responsible for providing support to the Paymode Vendor Enablement team by managing noncalling tasks and activities. This role is designed to maximize efficiency and effectiveness to drive Vendor enrollment. Roles include being accountable for accuracy in validating information discrepancy issue/resolution & meeting critical deadlines and performance goals.
This candidate will be intimately familiar with the Vendor enrollment process working closely with internal client services teams and supporting systems including Salesforce SharePoint and Paymode.
How youll contribute:
- Focus on both customer satisfaction and continuous seeking out of new opportunities to expand customer relationships
- Achieve and maintain proficiency with the capabilities of Bottomlines softwareasaservice applications as well as corresponding system and software changes
- Assess and validate information through multiple processes which include some outbound calling email and online data research
- Utilize time management skills for match resolution
- Look for opportunities to improve process efficiency
- Ability to work in a fastpaced team environment
- Provides support to management by providing internal reporting regarding Vendor Enablement and Retention
- Assists in developing and documenting new/modified processes and standards as the business and products evolve
- Works collaboratively with internal teams to determine outreach and matching opportunities
- Vendor Rescind tracking and processing
- Supports creation and delivery of enrollment and ad hoc reporting
- Perform Research and maintenance of sales lead population
- Fielding internal requests from enrollment team
- Perform contact look up/data entry
If you have the attributes skills and experience listed below we want to hear from you!
- 1 year of experience in a research/analyst role is preferred
- Excels in fastpaced team environment while juggling multiple priorities
- Exhibits creative thinking skills and seeks out problem resolution
- Exceptional attention to detail and organizational skills
- Strong written oral communication and interpersonal skills
- The ability to work independently as well as part of the team
- Must be a selfstarter with strong influencing skills
- Sense of urgency to drive and meet goals
- Proficient with Microsoft Excel including ability to perform Vlook ups formulas chart creation picklist and data manipulation.
- Team player resourceful flexible
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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
IC
Employment Type
Full Time
