Complex Sales Manager - Hilton Lake Buena Vista and Hilton Orlando Buena Vista Palace

EOE/AA/Disabled/Veterans

Join our team at The Hilton Orlando Lake Buena Vista and The Hilton Orlando Buena Vista Palace! We are currently seeking a Complex Sales Manager to oversee small meetings with up to 125 attendees at their peak. The perfect candidate will possess a minimum of 2 years of sales experience in a fullservice property demonstrate proficiency in managing diverse markets and exhibit a strong enthusiasm for sales.

Position Statement

This role requires strong sales communication and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify negotiate and secure new revenue for the hotel.

Customer and Account Management Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

ProspectingDemonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

NegotiationsUnderstand the customer and the business leaders expectations. Adapt to a changing market.

Position Summary

As a Team Member in this role you will be responsibleto:

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls industry tradeshows and customer events.
• Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales including creating business proposals and executing contracts.
• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research solicit and generate new leads for business opportunities through database research and proactive sales efforts maximizing new room revenue and meet and exceed lead generation goals.
• Create and execute plan to shift share from your competitors.
• Engage in outside sales activities to uncover needs build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end user customers and intermediaries.
• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

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Benefits:

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay (Based on hotel)
• Complimentary Parking
• Discounted Team Member Lunches
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• BestinClass Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
• Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality Were passionate about delivering exceptional guest experiences.
• Integrity We do the right thing all the time.
• Leadership Were leaders in our industry and in our communities.
• Teamwork Were team players in everything we do.
• Ownership Were the owners of our actions and decisions.
• Now We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!