Senior Product Manager Cx Amazon Resale
Senior Product Manager Cx Amazon Resale
Posted on :
01-05-2025
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1 Vacancy
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Job Description
Amazon is the Everything Store and as global customer demand for preowned product grows we want buying a preowned product to be as seamless and exciting as buying a new one. Amazon Resales vision is to Be the preferred destination for customers buying openbox/returned products.
Through this program we sell millions of quality openbox and preowned products each year from customer returned and warehouse damaged inventory. This business is posed for significant growth as we started offering Amazons grading capabilities to 3P sellers to help them resell preowned products.
As the Sr. Product Manager for Cx you will be responsible for delivering worldclass customer experiences making it intuitive for customers to buy Amazon Resale offers. You are a selfstarter with excellent product management skills a strategic thinker and a strong communicator with excellent crossorg collaboration skills. This is a unique opportunity to build develop and drive a globally relevant customercentric roadmap in a way that increases Amazons relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices. You will own defining and driving Amazon Resales customer experience product vision and roadmap across the endtoend customer journey.
The role will work across business marketing design product and engineering teams to develop relevant shopping experiences including inspiration discovery evaluation detail page optimization pricing purchasing personalization and WW rollout of features. The role is inherently high visibility and will work closely with partners in this exciting preowned space across the company to accelerate and amplify our shared investments and drive global customer impact.
Key job responsibilities
* Defining a CX vision for Amazon Resales shopping experience in partnership with UX design marketing and business teams
* Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
* Leveraging your innate understanding of customers data through experiments and judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort set/track goals and triage priorities across product/engineering teams
* Driving ideation and management of a portfolio of experiments some that span multiple teams and shopping experiences and some that dive deep in one CX area
* Developing an actionable product roadmap identifying experiments and collaborating with engineering for & delivery.
* Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed
5 years of product or program management product marketing business development or technology experience
Bachelors degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience in designing and developing Cx in an ecommerce business
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Through this program we sell millions of quality openbox and preowned products each year from customer returned and warehouse damaged inventory. This business is posed for significant growth as we started offering Amazons grading capabilities to 3P sellers to help them resell preowned products.
As the Sr. Product Manager for Cx you will be responsible for delivering worldclass customer experiences making it intuitive for customers to buy Amazon Resale offers. You are a selfstarter with excellent product management skills a strategic thinker and a strong communicator with excellent crossorg collaboration skills. This is a unique opportunity to build develop and drive a globally relevant customercentric roadmap in a way that increases Amazons relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices. You will own defining and driving Amazon Resales customer experience product vision and roadmap across the endtoend customer journey.
The role will work across business marketing design product and engineering teams to develop relevant shopping experiences including inspiration discovery evaluation detail page optimization pricing purchasing personalization and WW rollout of features. The role is inherently high visibility and will work closely with partners in this exciting preowned space across the company to accelerate and amplify our shared investments and drive global customer impact.
Key job responsibilities
* Defining a CX vision for Amazon Resales shopping experience in partnership with UX design marketing and business teams
* Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
* Leveraging your innate understanding of customers data through experiments and judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort set/track goals and triage priorities across product/engineering teams
* Driving ideation and management of a portfolio of experiments some that span multiple teams and shopping experiences and some that dive deep in one CX area
* Developing an actionable product roadmap identifying experiments and collaborating with engineering for & delivery.
* Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed
5 years of product or program management product marketing business development or technology experience
Bachelors degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience in designing and developing Cx in an ecommerce business
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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